Hollard Insurance Zambia
Are you passionate about delivering exceptional customer service and ensuring a seamless claims experience? Hollard Insurance Zambia is looking for a dedicated individual to join our team as a Motor Assessor.
Job Purpose
The Motor Assessor will be responsible for delivering courteous and efficient motor vehicle assessment services, ensuring a high standard of customer satisfaction. This role involves conducting accurate and cost-effective negotiations for vehicle repairs, aiming to provide a consistent and effective service to both internal and external customers. The Assessor will play a crucial role in ensuring that the claims experience for our customers is seamless, managing the entire process from assessment through to the completion of repairs.
Key Responsibilities:
- Conduct comprehensive vehicle inspections.
- Negotiate cost agreements with repairers that are competitive and fair based on accident damages.
- Source independent quotations from parts dealers.
- Maintain effective communication with customers throughout the repair process.
- Monitor repair works to ensure they meet the highest standards and are completed within reasonable timelines.
- Manage relationships with repairers and provide support as needed.
- Perform any other related duties as assigned.
Required Qualifications:
- Certificate in Motor Technology.
- Diploma in Insurance is an added advantage.
- Grade Twelve with Five O Levels, including English and Maths.
- 5-10 years of experience in claims management and administration.
How to Apply:
If you meet the above requirements and are excited about the opportunity to contribute to one of the leading insurance companies, please send your CV and cover letter to [email protected] by 9th September 2024
