Operations Manager

Website Hotprints Limited

We Source iT, We Brand iT, We Deliver iT

Hotprints Limited is Zambia’s leading provider of Printing and Corporate Branding services. We are looking for the best candidate to fill the position of Operations Manager. Do you have what it takes?

Job Summary

Reporting to the Company Chief Executive Officer, key responsibilities for this role include overseeing the operations/production and logistics of the business and to lead and supervise the operations/production team. The role also involves designing and implementing strategies/processes to manage all day-to-day production, operations and logistical needs to meet timely, effective, and efficient delivery of customer needs.

Superb interpersonal and leadership skills are vital for this role as well as teamwork and integrity. The jobholder should also be an excellent written and verbal communicator and possess the ability to identify opportunities for growth.


a)      Formulating operational KPIs for the team in line with the Company’s overall strategic plans

b)     Designing and implementation of operations guidelines, policies and procedures to enhance and improve production of customer orders

c)      Scheduling working routines for Operations and Logistics staff to ensure smooth and timely execution of customer orders

d)     Collaborating with Finance & Admin, Marketing teams in planning to ensure that at all times, the company has sufficient resources such as personnel, materials and equipment availability in order to meet customer orders

e)     Ensuring that ALL customer orders are executed in a timely, efficient and cost-effective manner

f)       Carrying out quality control checks on all products and services from the operations department for client satisfaction (On-spec)

g)      Ensuring that company machinery, equipment and vehicles are well maintained through regular checkups and service routines

h)     Submitting preventive and corrective maintenance reports on a daily and weekly basis

i)       Performing regular operations employees’ evaluations to determine areas of improvement

j)       Effective and prompt communication on equipment breakdown, resource unavailability or any other areas which need urgent attention

k)      Preparation of ad-hoc, weekly and monthly reports on the state of the operations and logistics department

l)       Leading teams and ensuring that staff is motivated.

m)    Any other duties assigned by the supervisor.

Qualifications, Experience and other Requirements:

a)      Bachelor’s degree in Production Management, Business Administration or related field

b)     At least 2-3 years’ experience in a similar position

c)      Ability to work under an extremely busy environment as well as ability to multi-task.

d)     Full Grade 12 Certificate

e)     Experience in the Printing, Branding or other fast moving and busy environments is desirable for this role

f)       Outstanding leadership abilities

g)      Excellent written and verbal communication skills

h)     Working knowledge of the latest business policies and regulations

i)       Demonstrable analytical thinking and business insight

j)       Valid driving license (advantage)

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