Housekeeping Supervisor

POSITION SUMMARY:

The housekeeping Supervisor coordinates activities of room attendants and public area cleaners He / She assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions.

Also provides support to the Housekeeping Manager in all areas of Housekeeping operation, such as staff training, coaching, counselling and also enforces to the hotels standard operating procedures.

Participates in and enforces quality assurance for Housekeeping Department and department cost control measures. Experience with special needs of Camp life donors, VIP Guests, foreign dignitaries, Local Clientele, Family Legacy Staff etc. is helpful. The HK supervisor should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.

Responsibility & Authority:

• Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
• Prepares and distributes the Room assignment sheet and floor keys to Room attendants.
• Maintains clear and efficient communication and coordination with other departments of the hotel.
• Schedules the cleaning of the upholstery, washing of curtains, sheer curtains, scatter cushion covers, pillow and mattress protectors along with deep cleaning projects and window cleaning as necessary.
• Schedules cleaning for lobby area, public restrooms, hallways, entrances, elevators, storerooms, changing rooms, offices, etc.
• Schedules periodic major cleaning projects including cleaning of walls, scrubbing of floors, cleaning of windows, window and fly screen rails, elevator doors and tracks.
• Schedules sanitary bin collection for all the guest rooms and public areas.
• Inventories cleaning supplies, room amenities & linen stock to ensure adequate supplies.
• Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
• Does the monthly stock take and ensures it is accurate and that it is submitted before deadline, taking into account all the unusable i.e. stained and/or damaged.
• Ensures guest rooms and villas are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Advises manager of rooms ready for occupancy.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Submit all housekeeping related reports before deadline.
• Assists in controlling expenses by the housekeeping department.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
• Maintain high quality of housekeeping standards in:  1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Co-ordinate with vendors e.g. sanitary bin collection, Laundry services and other outsource services.
• Attend to any guest complaints and take service recovery measures if required.
• Review the housekeeping points in the guest feedback book, take actions on guest complaints and also share guest compliments with staff members.
• Prepare incoming group housekeeping budget.
• Submit requests for repair and periodic maintenance of cleaning equipment.
• Preparation of store requisition and equipment, also monitor par stock on all housekeeping guest supplies and linens.
• Routine checks for vacant, arrival and occupied guests rooms with the use of a checklist.
• Recording of all the supplies in the Housekeeping storeroom, amount ordered, amount used and the closing balances on the Housekeeping Record Sheet and submitting it on a daily basis.
• Ensuring that everyone takes their leave before end of Contract.
• Marking the register on a daily basis.
• Recording overtime for all the Staff including public Holidays worked and submitting it before deadline.
• Ensures all maintenance works are recorded and communicated to the Manager and Maintenance team and following up that they are worked on.
• Routine checks of all maintenance works in all the guest rooms, public areas and hallways.
• Collecting of all sick notes if one was on sick leave and submitting to the office.
• Ensuring that all the Housekeepers are in uniform when in front of House.
• Keeping a record of all the guests we get at any given time, the group name, numbers, check in – check out dates and rooms used,  including FL Staff.

Other Routine Responsibilities:

• Co-ordinate with Manager and sending room discrepancy lists.
• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Records data concerning work daily assignments, and prepares periodic reports. May prepare reports concerning room occupancy
• Attends periodic staff meetings with other department heads to discuss company policies and guests complaints, and to make recommendations to improve service and ensure more efficient operation.
• Orient and familiarize new personnel with hotel facilities and operating hours.
• Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
• Oversees any guest communications from housekeeping.

REQUIREMENTS:

Education: Certificate or Diploma in the in Hotel Management or in related field.

Experience:

Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.

The above statements are intended to describe the general nature and level of work being performed by the incumbent of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Applications can be delivered by hand to the Human Resource office 78/100 Off Lake Road, Ibex Hill or sent to [email protected]. Ensure that you mention www.gozambiajobs.com as the source of this job advert.

CLOSING DATE is 23rd June 2017.