Senior Operations Officer

Website Impact Network

Zambia Impact Network Limited (ZINL) works with the Ministry of General Education in its efforts to achieve universal primary education. Founded in 2009, ZINL is a Zambia-based non-profit organization that is working to improve the quality of education in Zambian community schools. ZINL works in Katete, Sinda and Petauke Districts in Eastern Province. ZINL is an equal opportunity employer. For more information see:

Responsibilities and expectations include an estimated 40% field operations oversight, 30% administration, 10% data monitoring, 20% procurement and logistics planning.

Reports to Head of Operations, line manager to field Operations Officers and Driver.

Field Operations oversight

  • Ensure the operations field staff are meeting or exceeding agreed targets
  • Identify training needs, contribute to training preparation and delivery
  • Promote efficiency in the attainment of organizational objectives
  • Conduct at least one filed visit per week, to check for compliance and consistent standards across all sites
  • Review the equipment and school supply data to minimize gaps in availability
  • Monitoring field data and reports and make data-driven suggestions for efficiency and effectiveness
  • Ensure the operations team budgets and financial reports are accurate and submitted timeously
  • Monitor the solar systems at all Impact schools to ensure longevity and security
  • Assisting with the recruitment and onboarding process in the operations department

Admin and Logistics

  • Ensure all expenditure receipts are correctly filed, both in hard and soft copy
  • Verify monthly fuel statements using the fuel coupons
  • Lead transport scheduling and logistics planning for trainings and other events
  • Manage staff movement requests and the Driver’s calendar
  • Make lodging and transport reservations for Impact Network staff and visitors


  • Coordinate material and resources allocation across all the sites
  • Follow Impact Network’s financial procedures to ensure strict procurement discipline and compliance
  • Ensuring 3 quotations are collected for any procurement
  • Prepare a comparative bid for submission
  • Commence purchasing upon receiving approval
  • Help manage relationships with suppliers
  • Ensure that payments are made according to Impact Network’s financial procedures
  • Maintain the asset register and update it with any procurements


  • Candidates should have a relevant university degree or diploma
  • A minimum of 2-years applicable work experience
  • Excellent organizational and leadership ability
  • High competency in Microsoft Office and sharp analytical skills with the ability to navigate data sets
  • Outstanding communication and negotiation skills in English and Cinyanja, both written and verbal
  • Experienced in working within a target driven environment
  • Ability to follow internal and external processes and multitask
  • Thoroughness, accuracy and attention to detail when accomplishing all tasks
  • Exceptionally organized with strong time management skills and the ability to meet deadlines
  • Problem-solving aptitude and the ability to troubleshoot
  • Ability to build effective working relationships and present diplomatic solutions to obstacles encountered
  • Punctuality, reliability and the ability to adapt to changing priorities and deadlines
  • Strong ethics and ability to manage confidential information
  • Strong inter-personal skills, internal motivation and awareness of own limitations are essential
  • Experience managing a team and projects within a rural NGO setting an advantage

This position is based in Katete, Eastern Province with regular travel to Sinda, Petauke, and Lusangazi.

To Apply

Complete the application form with this link.

Applications will be considered on a rolling basis.  Only shortlisted candidates will be contacted.

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