Credit Supervisor

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

Intent-Lending Zambia Limited

Working Hours: 40 hours per week.

Reporting/Accountable To: The Chief Operating Officer (COO)

Responsible For: Delivery of exceptional business performance through exceptional leadership of the business. Responsible for the overall performance of the business and achieving specific service and operational targets.

Remuneration: Fixed.

Main Duties and Responsibilities

Key Responsibilities and Key Tasks & Outputs

1. Portfolio Quality
a. Maintain a portfolio quality and the portfolio at risk (PAR) within the risk appetite of the company.

b. Maintain a loan loss rate as prescribed in organisational policies.

c. Ensure recoveries of written off loans.

2. Portfolio growth & Disbursements

a)  Ensure quality growth of the loan portfolio.

b)  Making timely and quality loan disbursements.

c)  Ensure timely collections for loan repayments due.

d)  Analysing loans proposals and make recommendations.

e)  Champion efforts in mobilizing new/potential markets.

3. Customer Services.
a)  Ensure a high rate of retention.

b)  Ensure that client complaints are resolved and reduced to Zero.

c)  Assist clients in preparing loan application and Business profile

d)  Analyse loan proposals and make recommendations to credit committee

e)  Promote the organization credit services in the community

f)  Ensure 3 days turnaround time for loan disbursements.

4. Compliance to Credit Policy.
a)  Ensure proper loan file documentation.

b)  Ensure that clients are monitored every month.

c)  Ensure policy and procedures for delinquency escalation are followed.

d)  Ensures that policies and procedures are applied consistently & uniformly across all business functions.

5. Client Protection.
a)  Ensure adherence to client protection principles.

b)  Ensure that clients are not over indebted.

c)  Ensure that clients are treated with respect at all time.

d)  Ensure transparency in all dealings with clients.

6. Coordination

a)  Ensure Daily and Monthly Management reports are submitted for review and management action.

b)  Ensure client financial education is delivered to Clients by Loan Officers and reports are submitted to Management.

c)  Develop proposals for further improvement of operations, including concepts for new products and services.

d)  Coordinate with the COO and initiation of promotional measures

e)  Attend to clients and resolving any outstanding issues

f)  To perform any other duties as may be assigned by the COO.

7. Staff Development

a)  Ensures that staff receive adequate training

b)  Staff participates in development/ reviews of curriculum for training of the Loan Officers.

c)  Ensure to collaborate closely with training Officer in matters of training staff.

d)  Undertake performance appraisals and staff development plans for all branch staff

e)  Identify areas of weakness for trainings

8. Fraud & Reporting Management
a)  To alert the COO or Chief Executive Officer of any irregularities and suspected frauds immediately such occurrences happen/are identified

b)  Ensure Zero tolerance to occupational fraud or client fraud.

9.0 Minimum qualification requirements and competencies:

University Degree in Accounting, Banking and Finance or Business Administration.
3 Years of Work Experience in credit administration, operations/microfinance industry.
Determined personality with initiative, perseverance and the ability to motivate and manage a team.
Capability and willingness to take responsibility and highly developed sense of rectitude
Ready to comply and live up to and in accordance with the organization Ideals and Core Values
Be a good trainer, facilitator, mentor, and coach
Very good communication and marketing skills
Good knowledge in economic and financial matters
Good analytical and problem-solving skills.

9.1 Accounting Knowledge and Experience

At least one-year experience in data processing in a very busy environment.

Knowledge of lending, credit and risk management including pre-loan eligibility requirements, collateral, loan approval processes, repayment terms and incentives, delinquency and default management

9.2 Banking Regulations and Legal Compliance

Knowledge of lending, banking and transformation products policies and procedures

Knowledge of lending, credit and risk management including pre-loan eligibility requirements, collateral, loan approval processes, repayment terms and incentives, and delinquency and default management

9.3 Performance Management

Ability to set and deliver business goals

Ability to set, monitor and assess achievements against performance targets, quality standards, and service agreements that aligns with business plan

9.4 Reporting and Communication Skills

·Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, speak clearly to third parties and employees, interpret documents, understand procedures, and write reports and correspondence

Ability to meet reporting expectations of the Management

How to Apply

Send your application to us using the email address: [email protected]

Your application should include the Cover Letter, Curriculum Vitae containing contact details of three references and copies of ID and academic/professional qualifications.

Deadline – 30th June 2024.

Only shortlisted candidates will be contacted!


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