Loan Officer

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

Intent-Lending Zambia Limited

Working Hours: 40 hours per week.

Reporting/Accountable To: The Chief Operating Officer (COO)

Responsible For: Sales and Marketing of financial products and recoveries of loans.

Remuneration: Fixed plus Commission.

Purpose of the Job:

1.  Manage relationships with existing clients and looking for new clients.

2.  Detailing/Explaining the loan products to new and existing clients.

3.  Attending to customer inquiries at all times.

4.  Ensuring customer visits on a daily/weekly/monthly.

5.  Providing timely customer feedback to management.

6.  Enforcing and maintaining loan repayment collection.

7.  Conducting market research (analyse competitors and ensure efficiency of sales strategies).

8.  Maintaining quality service by establishing and enforcing organisational policies and standards.

9.  To assist the CEO, create and implement a Sales and Marketing strategy for loans and to furnish the company with market information.

10. To be responsible for ensuring that the Sales and Marketing service in relation to new loans is delivered in an efficient and cost-effective manner within specified budgets and approved programmes.

11. To ensure an excellent customer service is provided to existing and new customers.

12. Advising clients on what loan amount the client should get according to their capacity and investment plan.

13. Manage the day to day work schedule as relates to Sales and Marketing

14. Co-ordinate the market information in order to produce sales leads.

15. Loan recovery management; Managing a loan portfolio with portfolio at risk within the risk appetite of the company.

16. Loan application opening.

17. Customer service (mainly assisting in resolving customer complaints).

18. Attending credit committee meetings.

Technical Skills:

Diploma in Sales/Marketing/Business Administration

Work Experience:

Minimum of 2 years in a sales and marketing environment

Soft Skills:

  • Effective communication skills
  • Relationship building/Interpersonal skills
  • Arithmetic/analytical reasoning
  • Respect for clients
  • Honest and straightforward
  • Time management
  • Continuous learning
  • High levels of emotional intelligence
  • Ability to maintain high levels of enthusiasm and motivation.
  • Fluent in English, both written and spoken.
  • Fluent in any other local language.
  • Ability to work 90% outdoor (in the field) and 10% in the office.
  • Ability to pay attention to detail

How to Apply

Send your application to us using the email address: [email protected]

Your application should include the Cover Letter, Curriculum Vitae containing contact details of three references and copies of ID and academic/professional qualifications.

Deadline – 30th June 2024.

Only shortlisted candidates will be contacted!


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