Internship – Communication and Knowledge Management

  • Full Time
  • Lusaka, Zambia
  • Applications have closed
  • Salary:


Starting Date :01-Jul-2017

Duration of Initial Contract: 6 months


UNCDF is the UN’s capital investment agency for the world’s 48 least developed countries (LDCs). With its capital mandate and instruments, UNCDF offers “last mile” finance models that unlock public and private resources, especially at the domestic level, to reduce poverty and support local economic development.

Mobile Money for the Poor (MM4P) is a programme launched by UNCDF in partnership with the Swedish International Development Agency (Sida), the Australian Department of Foreign Affairs and Trade (DFAT), the Bill & Melinda Gates Foundation and The MasterCard Foundation. MM4P provides support to branchless and mobile financial services in a select group of LDCs to demonstrate how the correct mix of financial, technical and policy support can build a robust branchless and mobile financial services ecosystem that reaches low income people in LDCs.

MM4P requires a Communications & Knowledge Management intern to support the consolidation of its presence in Zambia and ensure that there is a strong learning component to this endeavor. This position is a great opportunity for those interested in developing their marketing and communication skills, and learning how a UN organization utilizes social media to support its mission, promote its events, research and insights to the right stakeholders. The intern will be instrumental in increasing MM4P Zambia’s social media presence and visibility, and gain hands on experience generating content and engaging with audiences through social media platforms.

Duties and Responsibilities

This position is expected to support the refinement of the Communication and Knowledge Management Strategy for MM4P Zambia, as directed by the Regional Technical Specialist and with the support of the Knowledge Management Consultant. Specifically, the key activities of the intern will involve the following:

  • Understand MM4P Zambia’s program activities, goals and results;
  • Understand how MM4P Zambia’s Social Media Strategy plays a role in achieving the goals and results of the program’s activities;
  • Support MM4P Zambia Social Media Strategy (with the help of Knowledge Management Consultant), including monthly social media themes;
  • Related to monthly social media themes, synthesize real-time activities of the MM4P team as well as learnings and help create social media content (e.g., tweets, pictures, Facebook posts, LinkedIn posts etc.) that will generate increased discussion, followers, likes, shares etc.;
  • Disseminate information about the programme’s events and publications on social media and traditional media, as requested;
  • Produce of a variety of communication tools;
  • Provide input to and maintaining the contact database of the programme;
  • Assist with curating content for the MM4P Zambia newsletter and knowledge deepening exercises;
  • Support organizing local events and workshops;
  • Other tasks as requested by the Knowledge Management Consultant.

Key expected results:

Support the Knowledge Management Consultant to:

  • Deliver a conceptual framework for a Communications Strategy plan for MM4P Zambia that includes engaging with traditional media and social media;
  • Increased exposure of MM4P Zambia’s knowledge, learnings and results to both the Zambian and international audiences (measured by mentions in the media);
  • Increased presence on social media (measured by number of “views”, “page views”, “retweets”, “shares”, “thumbs up” and similar metrics for MM4P Zambia content).


  • Experienced social media user (Twitter, Facebook, LinkedIn);
  • Strong organizational skills;
  • Excellent interpersonal skills;
  • Capacity to work collaboratively in a multicultural environment;
  • Excellent research, analytical, communication, and writing skills;
  • Ability to work under tight deadlines;
  • Respect for Diversity;
  • Highest standards of integrity, discretion and loyalty;
  • Commitment to UNCDFs vision, mission, and strategic goals.


Required Skills and Experience

  • be enrolled in a graduate school programme (second university degree or equivalent or higher) in public relations/marketing/communication/journalism or related field;
  • be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent)
  • in public relations/marketing/communication/journalism or related field.
  • have graduated with a university degree in public relations/marketing/communication/journalism or related field (as defined in line one and line two) and, if selected, must start the internship within one-year of graduation.


  • Have a strong social media presence and experienced in using various social media platforms to drive interactions i.e. we are seeking a Digital Native who is active on social media and knows how to generate content that gets people talking.
  • Demonstrated expertise in using hashtags, key words, key phrases to generate strong response from social media audiences, including high number of retweets, followers, shares, etc.
  • Excellent organizational, inter-personal, communication and administrative skills;
  • Able to take initiative and work independently;
  • Proven ability to complete diverse and complex tasks;
  • Excellent computer capabilities (Word, Excel, Power Point);
  • Good understanding of importance of design/graphics in effective communication methods
  • Demonstrated interest in financial inclusion, including digital finance, Microfinance and /or other areas related to international development in general;

Language requirements:

  • Strong communication skills in English (including written and verbal communication);
  • Strong communication skills in Bemba and Nyanja;

Work Arrangements:

  • The intern will work part-time (3 days a week) in the Lusaka UNCDF office.
  • Work space will be provided, and the intern will have access to a computer while in the work space.
  • Internships are not remunerated. UNCDF policies do not provide for interns to be compensated for travel, salaries and living expenses.

Candidates must at the time of application meet one of the following requirements:

  • be enrolled in a graduate school programme (second university degree or equivalent or higher);
  • be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent);
  • have graduated with a university degree (as defined in line one and line two) and, if selected, must start the internship within one-year of graduation.

Application procedure:

  • Please precise your research/thesis subject in your motivation letter;
  • Please attach your CV;
  • If short listed, applicants will be subject to one or multiple tests to ascertain writing, social media, and other relevant required expertise;
  • Interns are not staff members;
  • All costs connected with an intern’s participation in the programme must be borne by the students or the nominating institutions as appropriate.
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