Repair Technician

Website iSchool Zambia Ltd

Educational TechnologyCompany

The Repair Technician will be involved in hands-on troubleshooting, repair and/or cleaning of iSchool
products and responsible for product-associated paperwork, documentation, and the moving, handling, wrapping or packing as necessary to complete routine and non-routine tasks associated with assigned products.

Responsibilities:

  • Complete all works as assigned to maintain high quality repairs of iSchool educational
    products
  • Ensure proper operation of assigned items
  • Interact with Call Centre, retail store personnel, third party repairers and manufacturers in
    support of repair and product support needs
  • Maintain the quality of work and technical skills
  • Maintain productivity requirements as assigned
  • Work with Customer Service Supervisor to respond to client’s requests for updates on the
    status of their jobs and keep the communication channels open to ensure information is
    accurate.
  • Ensure compliance with company policy and product service best practice routines.
  • Examine projector or tablet unit or any other iSchool -equipment and observe operation until
    an initial suspicion is developed to open up the unit and perform further checks using
    electronic hand tools and prescribed testers
  • Ensure that all pertinent repair and testing tools and appliances are in proper working
    condition
  • Determine parts to be replaced and provide cost estimates to the Call Centre and retail stores
    prior to starting any work
  • Assist Warehouse department as and when demand dictates the need for additional resources
  • Liaise with IT department on possible works needed to be done on office equipment and also
    understand office network setup.
  • Coordinate with IT department in trouble shooting all software issues from both internal or
    external customers
  • Any other business assigned to you by your supervisor

All interested applicants must submit their cv’s to [email protected] Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

To apply for this job email your details to recruitment@ischool.zm

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