Human Resource Executive

  • Full Time
  • Lusaka, Zambia
  • Applications have closed
  • Salary: 00000

iSON Xperiences

JOB TITLE: Human Resource Executive

Location: Lusaka

The Company;

iSON Xperiences is the largest 3rd Party BPO service provider in Africa with a presence in 14 countries in Africa with client base across various verticals which include telecommunication; internet and television sectors.

iSON BPO commenced operations in Zambia in 2015 and now seeks to recruit a suitable and qualified candidate for the Human Resources Executive Position.

REPORTS TO: Human Resources Manager

Duties & Responsibility

  1. Ensure an updated database of pre-screened agents is always available for quick turnaround.
  2. NHIP report is shared with Skills Development at least 24 hours before commencement of training – the NHIP report should include name; contact number; residential address; typing score (average based on minimum of 2 typing tests based on minimum of average 15 words per minute and 85% accuracy); Agent assessment interview score.
  3. Conduct HR orientation for each NHIP.
  4. Conduct background checks – including pre-employment medical tests and police clearance.
  5. Schedule monthly basis the Employee Engagement activities as outlined in the Employee Engagement Calendar and approved budget.
  6. Ensure minimum of 85% of scheduled activities are implemented by end of each financial year.
  7. Seek feedback from employees on innovative employee engagement activities; discuss with management and incorporate in the approved activities in line with budget.
  8. Ensure that Reward and recognition is conducted on a regular basis as outlined in the EE budget and calendar.
  9. Schedule HR Helpdesk; interdepartmental meetings; Baobab meetings; Skip level meetings.
  10. Prepare minutes and follow up to ensure matters are closed promptly.
  11. Ensure the HR journal is completed for every query raised to HR and that queries are promptly resolved.


  • Must have completed 12 years of schooling
  • Degree in Human Resource will be an added advantage
  • Must have at least three (03) years of experience in Human Resources Management field.
  • Must be a member of Zambia Institute of Human Resources Management ( ZIHRM)


Please send an updated and detailed CV to [email protected] and copy in [email protected] closing date for receiving applications is Friday, 16th October, 2020.