PATH is an international organization that drives transformative innovation to save lives and improve health, especially among women and children. We accelerate innovation across five platforms—vaccines, drugs, diagnostics, devices, and system and service innovations—that harness our entrepreneurial insight, scientific and public health expertise, and passion for health equity. By mobilizing partners around the world, we take innovation to scale, working alongside countries primarily in Africa and Asia to tackle their greatest health needs. Together, we deliver measurable results that disrupt the cycle of poor health.
Global Program: Global Health Programs
Project Name: Zambia Country Program
Start Date: March 2018
End Date: September 2018
Estimated number of hours per week: 30
Location(s) of internship: Lusaka, Zambia
Will the intern be receiving a stipend?*: Yes
Will the intern travel? (local or international): No
Description of internship project:
The IT Intern will be part of the Zambia Country Program team and will assist his/her internship manager in troubleshooting activities and other IT related tasks. The intern will learn to investigate and support user issues as instructed by his/her internship manager.
Internship goals and learning objectives/benefit to the intern:
Intern will be emerged in a workplace environment and be a part of the country IT Support team. As part of the Zambia Country Program support team, the intern will learn to collaborate with the helpdesk team in PATH’s Zambia office as well as learn from the IT experience of his/her supervisor while offering his/her classroom knowledge and learning and research abilities. The intern will learn network administration and internal customer service approaches while gaining first-hand experience working with a team of professionals focused on better data analyses to support enhanced global health impact. The intern will be able to refine his/her knowledge and understanding of IT networks in the context of a country office environment.
Skills to be developed and/or expanded during internship:
- Develop customer communication techniques for bringing cases to resolution/closure
- Troubleshooting in a Helpdesk workplace environment
- Improving user communication skills
- Windows 10 Ent OS features and support
- Imaging laptops
- Learning and using a Warranty support call procedure
- Assist in troubleshooting and resolving staff IT issues
- Performs OS upgrades
- Learn and utilize Jira Helpdesk interface
- Learn and implement Lenovo warranty support call procedures
Learning outcomes (how the Intern’s performance will be evaluated):
Intern will be evaluated based on outcomes of the proposed activities as well as on feedback from customers, peers and his/her supervisor assessment. The intern will meet regularly with internship manager and the rest of the team.
Required skills and experience:
Diploma (Preferably working towards a degree) in computer science, information systems, information technology, computer, and related subjects.
*PATH does not provide a stipend to interns who are California residents.
*All PATH internships are eligible for school credit. Please refer to your university’s process for credit eligibility.
Must have legal authorization to work in Zambia.
PATH is dedicated to diversity and is an equal opportunity employer.
PATH is an equal opportunity employer. Every qualified applicant will be considered for employment. PATH does not discriminate based on race, color, religion, gender, gender identity, sexual orientation, genetic information, age, national origin, marital status, disability status, political ideology, military or protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
To apply for this job please visit the following URL: https://path.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=303011&company_id=15780&version=1&source=ONLINE&JobOwner=1013109&startflag=1 →