Customer Success Agent X7

  • Full Time
  • Lusaka
  • Applications have closed

Website JabuLogistics Jabu Technologies Zambia

What’s JABU?

JABU is a B2B e-commerce & distribution marketplace, offering tech-enabled, route-to-market development & merchandising for FMCG brands in undeveloped areas while helping unbanked businesses grow through efficient delivery, an affordable product basket, inventory management and credit facilities.

Your tasks:

  • Register orders from Field Sales Agents in the system
  • Identify and reach out to new customers for feedback on their first experience, understand their goals and current business situation
  • Interact with prospects and customers via inbound or outbound calls to provide information and assistance
  • Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
    Use computer systems to track, gather information, and/ or troubleshoot customer issues
  • Clearly communicate the progress of daily/ weekly/monthly/quarterly initiatives to internal and external stakeholders
  • Analyze customer information and their needs to recommend potential products or services
    Process transactions and reply to inquiries about products and services
  • Identify and escalate priority issues

Qualifications / Skills:

  • High school diploma
  • Proven experience as a customer care representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English, Nyanja and Bemba.
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints

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