Human Resource, People and Culture Specialist- Hr, PCS

Website John Snow Health Zambia Limited

Job Title: Human Resource, People and Culture Specialist- HR, PCS

Department/Unit: HR/Admin Unit

Location: Lusaka, Zambia

Duration: Full-time

Reports to:  Director Finance and Administration-DFA


John Snow Health Limited (JSH), a public health organization dedicated to improving the provision of public health services in Zambia and the region, is recruiting for an Advisor, Priority Populations for the USAID-funded Controlling HIV Epidemic for Key and Underserved Populations (CHEKUP II). CHEKUP II aims to address the needs of people living with HIV (PLHIV) and those most at risk of acquiring HIV and contribute to HIV mitigation and epidemic control. In addition, the program seeks to improve the health outcomes of priority populations in the highest HIV-burden provinces of Zambia.

Position Description:

In collaboration with the Director of Finance and Administration, the HR, People & Culture Specialist supports the creation of a Culture that promotes CHEKUP II values, diversity, equity, inclusion, continuous improvement, open communication, and employee satisfaction. The PCS is responsible for developing and managing the HR program in the areas of recruitment, onboarding and orientation, leave management performance management, disciplinary, payroll administration, child safeguarding (focal person), benefits and welfare administration, employee relations, policies & procedures, leave management, safety and security.

He/she will provide support for the day-to-day HR operations and activities befitting JSH CHEKUP II employees working on the project. The HR, PCS will report to the Director of Finance and Administration and help in achieving the project’s goals and objectives.

Roles and Responsibilities:

  • In collaboration with the Director Finance & Administration and senior management, HR, People & Culture Specialist will provide strategic direction for the People & Culture functions within the Project, promotion of transparency and accountability in all management aspects.  Subject matter expert on all Policies and Procedures related to HR, People & Culture Management and in accordance with USAID regulations and in-country Labour laws.
  • Establish annual HR, People & Culture work plan, set priorities, monitor work progress and ensure results are achieved according to schedule and set standards.
  • Coordinate a robust and transparent recruitment & placement – (i.e., methodical shortlisting, reference checks, interviews, coordinating related payments, employment agreements & offer letters, preparation of notices and advertisements for vacant staff positions);
  • Ensure that a comprehensive onboarding program is conducted for each newly hired team members consistent with the Project HR Manual guidance including the Code of Conduct, Fraud and Security, Child Protection policy and all relevant policies and manuals.
  • Build awareness and be the custodian of the employee manual, safety and security manual, and code of ethics. Ensure all staff are familiar with the information and receive updates as needed;
  • Ensures accurate and timely processing of payroll updates/ inputs including new hires, terminations and changes to pay rates;
  • Champions and supports the development of a performance driven organizational culture, based on cooperation and collaboration within the different parts of the team.
  • Oversee child safeguarding culture- promote, support and monitor internal reporting processes;
  • Training and development- including but not limited to ensuring all staff understand and comply with the company’s ethics policy;
  • Maintain accurate and updated personnel files (hard/soft copies), leave records and send updates to H/Q quarterly;
  • Coordinate various employee relation initiatives – i.e., orientation, annual performance assessments, talent management & retention, team building etc.
  • Staff welfare/benefits administration– medical aid, processing death grants/benefits, education & uniform allowances, GLA & GAP claims;
  • Ensure that visas, residential permits, and other legal requirements of potential consultants are handled appropriately;
  • Coordinate consultant recruitment, draft consultant contracts and ensure that contracts are signed by both parties;
  • Oversees employee disciplinary meetings investigations and terminations (in compliance with the local labour laws);
  • Keep abreast of any changes in local laws and regulations having an impact on HR policy and incorporate such changes into the employment manual as may be required;
  • Implement and/or adhere to JSH’s personnel, financial, operations and fraud management policies.
  • Travel to regional offices as needed;
  • Perform other duties as assigned by other senior staff.

Requirements and Qualifications:

  • Bachelor’s Degree in HR, management, business or public administration, or equivalent
  • At least 6 years of HR, People & Culture experience;
  • A fully paid-up member of the Zambia Institute of Human Resource Management (ZIHRM);
  • Excellent working knowledge of local employment laws, policy interpretation, & benefit administration.
  • Experience having maintained HR and personnel files;
  • Ability to take initiative and perform with limited supervision as well as work in teams;
  • Previous experience with HR management & administration;
  • Excellent verbal and written English- strong communication skills;
  • Exercises confidentiality and discretion at all times;
  • Proficiency in MS Word/Excel and power point required;
  • Experience working on donor funded projects, especially USAID, is preferred
  • Proficiency in Microsoft Word and Excel required.

Supervision and Reporting:

This position will work under the guidance and supervision of the Director Finance and Administration.

Mode of Application:

Kindly follow the link below and answer all the questions to submit your applications:

Application Link

Closing Date: 13th May 2024.

John Snow Health Zambia, Limited is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, sexual orientation, sexual preference, genetic information, political affiliation, or military status (special disabled veterans or veteran status) in any employment decisions.

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