IT Systems Manager

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

John Snow Health Zambia Limited ZAM-Health Project

John Snow Health Zambia Limited

ZAM-Health Project


Job Title: IT Systems Manager

Department/Unit: Administration/IT systems

Location: Lusaka, Zambia

Duration: Full-Time position

Reportso: Director of Operations


The USAID Zambia Accessible Markets for Health (ZAM-Health) Activity is a five-year project to expand the availability and accessibility of high-quality health products and services in the private sector, improve health knowledge, and increase the adoption of healthy and health-seeking behaviors. The program will employ private sector approaches such as marketing, social franchising, and partnerships with for-profit entities to achieve these outcomes. USAID ZAM-Health is implemented by John Snow Health Zambia (JSH) in partnership with JSI Research & Training Institute, Inc. (JSI), PharmAccess and Mopani Mine.

Position Description:

JSH seeks a dynamic and highly experienced candidate for the position of IT Systems Manager to be based in Lusaka, Zambia. S/he will work closely with the Finance and Operations team to oversee and deploy all ZAM-Health Office IT systems and support with programmatic IT as needed. The IT Systems Manager will report to the Director of Operations.

Roles and Responsibilities:

  • Design, manage and implement all ZAM-Health Office IT systems
  • Support implementation and adoption of management information systems including effective tracking of all IT assets.
  • Work with Administration to maintain up-to-date inventory of all IT equipment and software.
  • Maintain & monitor security of all data and electronic files. Review and conduct regular testing of the business continuity plans for all project systems including office operations, ensuring adherence to most current IT security standards and policies.
  • Google Workspace Administration: – Manage and administer Google Drive, Calendar, Chat, Meet, Docs, Sheets, Slides, and other Google Workspace applications. Ensure proper configuration, security settings, and data access controls.
  • Train users on Google Workspace applications and promote efficient use within the organization.
  • Adobe Sign Administration:- Proficiently manage and administer Adobe Sign, including user management, template creation, and integration with other systems.
  • Provide technical support to users regarding Adobe Sign functionalities and troubleshooting.
  • Administration of Google AODocs:- Administer and support Google AODocs, ensuring smooth operation and user satisfaction. Manage user permissions, document workflows, and integration with other Google Workspace applications.
  • Provide technical support and troubleshooting for issues related to AODocs.
  • Network and Internetworking Systems: – Plan, set up, and maintain Local Area Networks (LANs) and Wide Area Networks (WANs) across multiple geographical locations.
  • Troubleshoot network issues, optimize network performance, and ensure connectivity.
  • Implement and maintain network security measures, including firewalls, VPNs, and intrusion detection systems.
  • Maintain and monitor office IT infrastructure and internet connectivity. Resolve telecommunications problems with the telephone network for the office.
  • IT Policy Interpretation and application: – Interpret IT policies and procedures, ensuring compliance and best practices are followed throughout the organization.
  • Maintain and implement a schedule for preventative maintenance of all IT equipment.
  • Provide technical support and assistance to end-users across various offices.
  • Respond to IT support requests in a timely manner and escalate issues as needed.
  • Maintain documentation related to IT systems, processes, and procedures.
  • Maintain materials and up-to-date documentation for all IT activities.
  • Coordinate with vendors and ensure effective performance including support of warranty claims.
  • Maintain, track and ensure implementation of IT related service level agreements with vendors.
  • Provide timely updates on team performance, task schedules to the Director of Operations and the Senior Management team, as applicable.
  • Implement and adhere to JSH’s personnel, financial, operations, child safeguarding and fraud management policies.
  • Occasional travel to regional offices to support IT systems and provide ongoing support as needed.
  • Perform other duties as assigned by the Director of Operations or other senior management staff.


  • Bachelor’s degree Information Technology, Computer Science, or equivalent.
  • At least 7 years’ experience in IT Systems Administration, Networking and User support.
  • Proven experience in administering Google Workspace applications and AODocs.
  • Familiarity with network setup and administration, LANs, WANs, VPNs, and security protocols.
  • Strong understanding of IT policies and ability to interpret and apply them effectively.
  • Excellent communication skills and ability to train and support users at all levels of the organization.
  • Problem-solving skills and ability to troubleshoot technical issues effectively.
  • International NGO experience is a MUST
  • Candidate should demonstrate supervisory skills and ability to guide and mentor IT personnel.
  • Candidate should be proactive and able to equitably allocate tasks to team members; monitor and appraise activities on a regular basis.  S/he should also be able to use project management systems and provide timely updates on progress of tasks to the supervisor, project staff and management.
  • Relevant experience with USAID-funded programs and knowledge of USAID rules, and regulations strongly desired.
  • Strong client-oriented service inclination and exemplary interpersonal skills.
  • Excellent verbal and written communication and presentation skills in English.
  • Strong initiative and self-motivation required, with a commitment to teamwork.
  • Experience in with setup and administration of servers (Microsoft Windows Server), data servers including disaster recovery and performance tuning.
  • Ability to liaise with relevant stakeholders in scheduling and workflow management.
  • Experience with IT procurement is strongly desired. Ability and assertiveness in negotiating fair terms with contractors, service providers and vendors is important. This will include ensuring quality and timely delivery of outsourced services.
  • Willingness and ability to travel in-country as needed.

Supervision and Reporting:

The IT Systems Manager will work under the guidance and supervision of the Director of Operations.

Mode of Application:

Kindly follow the link below and answer all the questions to submit your applications:

Application Link

Closing Date: 10th July 2024.

John Snow Health Zambia, Limited is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, sexual orientation, sexual preference, genetic information, political affiliation, or military status (special disabled veterans or veteran status) in any employment decisions

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