Receptionist

  • Full Time
  • Kitwe, Zambia
  • Applications have closed

KANO DENTAL CLINIC

KANO Dental Clinic Limited (Former KANO Dental Limited) was established on November 1, 2001 in Kitwe. The principal business of the company is provision of Dental care services. The clinic seeks to employ the following professionals:

RECEPTIONIST

JOB DESCRIPTION:

Reception Management

  • Manage day-to-day operations of dental office
  • Review the office for a neat , professional appearance and make necessary changes
  • Check the daily appointment schedule and post it in all treatment rooms
  • Answer and respond to calls with professionalism
  • Ensure that statutory documents are well displayed and are updated
  • Support the Mission, vision and core values of the company

Patient Management

  • Maintain a professional reception area; organize and display patient education materials
  • Welcome patients and visitors to the practice
  • Register new patients according to established protocols
  • Assist patients to complete all necessary forms and documentations
  • Manage recall and inactive patient system i.e. sending SMS, calling and emailing
  • Oversee patient relations and handle patient’s complaints under supervision
  • Inform patients of dental office procedures and policy
  • Make follow-up appointments as needed

Records Management

  • Filing and retrieval of patient’s cards
  • Maintain and manage patients records in compliance with privacy and security regulations
  • Enter all relevant patient information into data system
  • Gather and accurately record insurance information from patients

Accounts Receivable Management / Billing

  • Enter patient financial activity in computer
  • Receive payments, record receipts
  • Prepare bank deposits
  • Arrange payment schedule with patients to be signed off by supervisor
  • Collect debts from individual clients
  • Restocking and keeping records of all stationary supplies

Skills and abilities

  • Ability to build positive relationships with a high level of professionalism and interpersonal skills
  • Excellent talent to interact with people in a positive and courteous manner
  • Strong written and verbal communication skills
  • Ability to prioritize tasks according to importance in a fast-paced environment
  • Multi-tasking capability without compromising on quality.
  • Dependable, punctual, and able to work flexible working hours

Education

Minimum

  1. Grade 12
  2. Diploma in social work, Public Administration,Marketing, Business administration or any equivalent qualification from a recognized instituition
  3. Certificate in Computer application: Word excel, account package

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