Kazang Zambia Limited
- Handling and resolving customer complaints.
- Log in all customer queries and escalate them to relevant staff/supervisor and external partners for resolution.
- Train customers on how to operate a Kazang machine.
- Educating and training all customers on new products and services on the machine.
- Make out bound calls to customers.
- Recording details of comments, inquiries, complaints and action taken on each ticket before
the end each business day.