Key Account Manager

Airtel Zambia

DEPARTMENT: Enterprise

VACANCY: Key Account Manager

LEVEL:  Assistant Manager


Job Purpose

To effectively manage key business accounts, through selling, nurturing and growing the said accounts as per area of segmentation maximizes revenues through the supervision of sales.

Reporting To The Head Of Enterprise Sales, The Role Will Be Responsible For:

Relationship Management

  • Update customer data
  • Contacts and visits prospective customers to determine needs
  • Maintains sales records and prepares sales reports as required

Product Penetration

  • Ensure 80% minimum Airtel product penetration with companies.
  • Ensure regular body visits to the customer including attending to senior management interaction and courtesy calls
  • Alert clients to new or improved products/services

Churn Management

  • Ensure no churn of large accounts


  • Increase revenue by managing Usage and Retention activities with the large
  • Corporates/organizations
  • To effectively manage very large business accounts with full accountability for product cross-sell, collections, and account management
  • Strong knowledge of enterprise data solutions
  • Perform sales activities for an assigned segment or product/service line to maximize sales revenues
  • Performs presentations; ensures resources are available for effective demos

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Required Skills & Knowledge

Educational Qualifications  & Functional / Technical Skills

  • Degree in a Business related discipline
  • IT literacy Basic computer skills in data base management
  • Excellent knowledge of ISP products within a product family
  • Excellent understanding of reporting and planning processes
  • Knowledge of internal and external sources e.g.  clients investments enter business journals
  • Anticipation of customer needs and wants
  • Telecoms Product knowledge/usage of product by clients
  • Telecoms/Technology awareness
  • Basic accounting knowledge

Relevant Experience (Type of experience and minimum number of years)

  • 2+years of customer care experience
  • 3 -5 years of experience in a sales role
  • ISP/Telecoms technical sales experience is an advantage

Other requirements (Behavioral etc.)

  • Strong self-starter
  • Able to work under high stress with short term targets and objectives
  • Inter personnel skills
  • Cross functional appreciation
  • Business and commercial acumen
  • Ability to align strategies and systems to business needs


Suitable candidates are required to send their application & Curriculum vitae to [email protected] Closing date for applications is Wednesday 18th April, 2018.

Please note that due to the high volume of applications, only shortlisted candidates will contacted.

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