• Full Time
  • Lusaka, Zambia
  • Applications have closed

Website Latitude 15° Hotel

Job Title: Waiter/ Waitress

Department: Food & Beverage

Reports To: Food & Beverage Manager

Position Summary:

The Waiter/Waitress will take orders and serve food and beverages to in house and walk in clients. S/he will always ensure Guest satisfaction to deliver the perfect service experience maintaining professionalism at all times whilst achieving profitability in line with budget.

Duties and Responsibilities:

  • Prepares tables by setting up linens, silverware and glasses.
  • Checks dishes and kitchenware for cleanliness and presentation and reports any problems to the supervisor.
  • Arranges table settings and maintain a tidy dining area before, during and after service.
  • Greets and escorts guests to their tables.
  • Presents menus and provides detailed information when asked (e.g. about portions, ingredients or potential food allergies).
  • Maintains an up-to-date working knowledge of the menu items and daily specials. Inform guests of the day’s specials.
  • Explains the menu items in terms of preparation, ingredients and presentation.
  • Answers inquiries about food and beverage items on the menu.
  • Offers menu recommendations upon request and up-sells food and beverage items and additional products when appropriate.
  • Takes food and beverage orders accurately including any special requests.
  • Checks guests’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
  • Pre-sets tables for the orders and work with kitchen team to process and speed up food orders.
  • Uses established food handling and serving techniques to ensure that hygiene and guest expectations are met at all times.
  • Ensures guests are satisfied with their food orders, beverages and service.
  • Monitors guests’ needs and promptly handle requests.
  • Handles guests’ complaints in a polite and professional manner.
  • Delivers bills and collect payments.
  • Complies with safety, health and hygiene policies and procedures.

Skills and Specifications:

  • Have a good knowledge and understanding of Food and Beverage operations.
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
  • Ability to work effectively within a team and under minimal supervision.
  • Has an eye for detail and understanding of drink mixing tools and techniques.
  • Able to operate a point-of-sale system.
  • Must be exemplary in grooming and personal hygiene.
  • Integrity, honesty and accountability in all dealings.
  • Excellent presentation and communication skills.
  • Attentiveness and patience for customers.
  • Working knowledge of beer, wine, liquor and common beverages.


  • Must have secondary school certificate.
  • Minimum of a Certificate in Hotel and Hospitality studies.
  • Minimum 2 years’ experience in a similar role.

Working Conditions:

Due to the long hours of standing involved on this job, this position requires an individual to be physically fit and able stand for long periods of time. S/he must be able to work both day and night shifts and when required.

Interested Candidates are advised to forward a Cover letter, Curriculum Vitae and relevant academic certificates strictly as one document to [email protected] Closing date: 25th July, 2022. Only candidates that meet the criteria are advised to apply.

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