Business Support Services Manager

  • Full Time
  • Lusaka, Zambia
  • Applications have closed


People Centric! Value Driven!

Main Purpose of Job

The Business Services Manager collaborates across business sectors to identify synergies and partnership opportunities within and across initiatives to produce integrated, strategic and leveraged initiative delivery plans for inclusive economic growth at scale.

Main duties and responsibilities:

  • Strategy and Planning;
  • Resource Mobilisation Strategy;
  • Proposal Development and New Business;
  • Networking and Relationship Building;
  • Governance Risk and Compliance;
  • Knowledge Management, Learning and Sharing and;
  • Team Management, Coaching and Mentorship

Key Responsibilities

Main Activities

Strategy and Planning

  • Contribute to the development of the Corporate Strategy;
  • Develop annual sector strategies and implementation plans for the sector;
  • Ensure Initiative Manager and Associates and other key stakeholders are fully versed with the corporate strategy and goals;
  • Ensure detailed initiative strategies, work plans and partnerships adhere to overall strategy and timelines and;
  • Contribute to development of M&E frameworks and initiative results chains.

Business Services Support

  • Contribute to developing and executing the business support services strategy in alignment with the organisation’s goals and objectives.

Networking and Relationship Building

  • Build and maintain extensive stakeholder networks across the sector that provide insight into the state of the industry and its critical development needs and provide intervention opportunities.

Governance Risk and Compliance

  • Manage all activities within the section in alignment with the Business Support Services Policy, Procedures and Practices and;
  • Ensure Initiative Managers, Associates and Assistants are familiar with and adhere to the grant/contract mechanisms and procurement rules (in collaboration with the Grants and Contracts Supervisor).


  • Review and approve grant and contract agreements;
  • Review and approve grant milestone/contract deliverable completion documentation; and
  • Review and approve financial forecasting of expected sector spend.

Knowledge Management, Learning and Sharing

  • Support information and communication assets gathering (stories, photographs, etc.) from the earliest stages of interventions;
  • Regularly create content for outward facing communication efforts;
  • Ensure that regular reporting is complete and on-time (quarterly and annual reports, as well as annual review
    contributions) and;
  • Ensure that M&E data is used to for learning and decision-making.

Team Management, Coaching and Mentorship

  • Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards;
  • Mentor and develop Business Support services team members, fostering a culture of continuous learning and
    professional growth and;
  • Build staff and partner organization capabilities for successful grant acquisition and management.

Qualifications Experience and Skills:

Considerable competence at management level is required to understand and apply advanced
policies, practices, procedures, concepts, and principles;

General Education:
Full Grade Twelve (12) Certificate

Professional/Academic Qualifications:
Bachelor’s degree in Business Administration, Management, Finance, Social Science or other
related qualifications.
Professional and valid membership to relevant professional body.

Relevant Job Experience:
Minimum of 5 years’ post qualifying experience in a cross-cultural environment institution at management level (within NGO, donor funded project, government, government agency) of private sector development or economic development consultancy working directly with private sector partners.
Experience of interacting with private sector partners at a senior operations/board level
Experience of managing a large budget (budgeting, forecasting, procurement, contract management, reporting)
Experience in fundraising and donor management.


  • Team building;
  • Conflict management;
  • Interpersonal skills;
  • Decision making skills;
  • Conceptual skills; and
  • Highest standards of integrity Conceptual Skills; and
  • Highest standards of integrity
  • Strategic management skills;
  • Organization and coordination skills;
  • Administrative skills;
  • Influencing/persuasion/judgement;
  • Performance management and development;
  • Developing, motivation and coaching;
  • Mentoring and counseling and;
  • Strategy formulation and execution.
  • Knowledge and understanding of the political economy and the financial and investment climate of Zambia
  • Business support skills;
  • Proposal writing skills;
  • Networking skills:
  • Fundraising skills;
  • Sound business and commercial acumen;
  • Budget formulation, execution and monitoring skills;
  • Risk management skills encompassing the governance, risk and compliance landscape;
  • Data analysis and interpretation skills;
  • Project management skills;
  • Change management skills and;
  • Knowledge of the full MS Office suite

Applications must be addressed to:

The Managing Partner/CEO
Laura & Partners Consulting Limited CV 16
D.G Wallace Road,
COMESA Exhibition Village, Show grounds, Lusaka

Applications must be emailed with the subject
“Business Support Services Manager” to [email protected] on or before 28 June 2024. Only electronic applications will be accepted.

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