Network Operation Center Engineer

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

Liquid Intelligent Technologies Zambia

we connect people

To provide 24/7 real-time network monitoring, control, and management of the LTZM network to ensure customer service support within set SLAs to achieve high network availability and quality of service.


  • Monitor and analyse network trends and performance statistics
  • Generate & analyze network performance reports and recommend changes to Engineering in liaison with 2nd Line Support and NOC manager
  • Provides 1st line technical support in the network operations center.
  • Analyze network trend and propose network change where necessary
  • Generate Network incidents and Change request, update and resolve accordingly
  • Provide support to account management and service delivery teams
  • Graphing of customer links on Monitoring tools such as Intermapper and Cacti
  • Timely response to customer complaints, provide timely updates and resolve incident in a timely manner
  • Provide phone line support to calling in customers and field engineers
  • Sending notifications to internal and external clients in a critical or general failure

Candidate requirements

  • Degree Or Diploma in Telecoms/Electronics/Computer Science
  • Minimum CCNA Certification
  • CCNP certification
  • EIZ member

Applications are invited from suitably qualified candidates to fill the roles highlighted above.

Please forward your Application and CV to recruit[email protected], clearly indicating the title of the Job applied for, in the subject and complete the form in the link below:

Closing date for all applications is Friday the 3rd March 2023.

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