Multiple Positions – LOLC Finance Zambia

LOLC Finance Zambia Limited

LOLC Holdings Plc is the largest dynamic and most profitable Non-Bank Financial institution (NFBI) in Sri Lanka and is listed on the Colombo Stock Exchange. Present in the continents of Asian and Africa, the LOLC Group operates in Myanmar, Indonesia, Philippines, Cambodia, Pakistan, Tajikistan, Egypt, Nigeria, Zambia, Malawi, Tanzania, Kenya, Maldives, Sierra Leone, Mauritius, Zimbabwe, Singapore and UAE with strategic plans to further entrench its presence across the African continent and Central Asia. To support this vision, LOLC Finance Zambia Limited which is a subsidiary of LOLC Finance Plc, is recruiting qualified individuals for the following positions:

1. ADMINISTRATION OFFICER x 1 – LUSAKA

Overall Objective: The overall objective of this role is to supervise the efficient provision of shared services to LOLC Finance Zambia Limited operations including fleet management, facilities maintenance and security services.

Job Responsibilities

  • Create budgets for fleet management, facilities maintenance and security services and submit for approval
  • Manage repairs and maintenance of leased properties
  • Participate in vendor negotiations and monitor vendor performance agreements
  • Develop and implement a facility management program including preventative maintenance and life-cycle requirements
  • Ensure compliance with health and safety standards and industry codes
  • Allocate and manage facility space for maximum efficiency
  • Plan and manage facility central services such as stationary, reception, security, cleaning, catering, waste disposal and parking
  • Negotiate contracts to optimize delivery and cost saving, monitor activities of contract suppliers and check completed work by contractors and vendors
  • Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases

Qualifications:

  • Certified grade 12 certificate with a minimum of credit in English and Mathematics
  • Bachelor’s Degree Business Administration or related field
  • A minimum of 3 years of related work experience in a similar position

2. CUSTOMER COMPLAINT & ARCHIVE ADMINISTRATOR x 1 – LUSAKA

Job Responsibilities

  • Managing the customer complaints and escalation to the relevant personnel/departments to provide best solutions within the given SLA
  • Identifying clients’ needs and delivering customized solutions and service for the clients
  • Close monitoring of resolving customer complaints
  • Prepare weekly reports showing progress on the attendance to the Customer Complaints, suggested solutions, Adherence to SLA’s and resolved complaints
  • Preparation of administrative documentation as required by management
  • Maintain proper records of the files archived from the branches
  • Verifying availability of KYC documents and other documents as advised by the management
  • Set up and maintain the central archives (filing system) for the Company
  • Actively take on additional responsibilities as and when required by the team to support the delivery of excellent customer service

Qualifications;

  • Certified grade 12 certificate with a minimum of credit in English and Mathematics
  • Minimum of two (2) years’ experience in financial sector
  • Verbal and written communication
  • Interpersonal relationship skills
  • Knowledge in KYC documentations
  • Experience in file management and Archiving
  • Experience in complaint management and reporting
  • Ability to deal with multiple priorities
  • Teamwork (understands own role in the team and works toward team goals, perceives own tasks as an integral part of realizing team goals)
  • Planning / organizing (performs immediate to short-term planning of own tasks and activities where the steps to follow, the chain of tasks and the procedures for doing the job are clearly defined
  • Preferably based in respective location of application with own accommodation

3. COMPLIANCE OFFICER x 1 – LUSAKA

Job Responsibilities

  • Develop and implement programmes for the prevention of money laundering, financing of terrorism or proliferation or any other serious offence relating to money laundering, financing of terrorism or proliferation
  • Develop internal policies, procedures and controls to fulfil obligations as described above.
  • Receiving and vetting suspicious transaction reports (STR) and currency transaction reports (CTR) from staff
  • Ongoing training for staff to make them aware of the laws relating AML/CFT or proliferation or any other serious offence relating to money laundering, financing of terrorism or proliferation
  • Conduct quarterly AML/CFT institutional risk assessments and submit reports to Senior Management and the Board of Directors
  • Staying abreast of changes in applicable banking and finance legislation and adjusting policies and processes as necessary to reflect such obligations
  • Ascertaining compliance risks and proposing mechanisms for mitigating them
  • Familiarity with current international and national industry practices and professional standards
  • Knowledge of legal requirements and controls vis a vis Anti Money Laundering and financing of terrorism.

Qualifications;

  • Degree in Business Administration, Banking and Finance, Accountancy or Law from a recognised University
  • Minimum of 3 years’ experience as a Compliance Officer in a reputable financial institution
  • Minimum of 3 years’ experience in Senior Management as Compliance Officer
  • Experience in Risk Management at Senior Management level
  • Personal attributes should include integrity and reliability; must be astute, versatile, self-driven and well-motivated.

Please clearly indicate the job title in the subject of your email and use your full name and the job you are applying for as the filename of your application. Applications should consist of your CV and Academic Qualifications. Hand delivered or posted applications will not be accepted. The closing date for accepting applications is 23 November 2022. Only short-listed candidates will be contacted.

Kindly submit your details to [email protected]

To apply for this job email your details to hr@lolczambia.com


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