Housekeeping Supervisor

  • Contract
  • Lusaka, Zambia
  • Applications have closed
  • Salary: Negotiable

Lusaka Legacy Hilltop Retreat and Conference Centre

Lusaka Legacy Hilltop Retreat and Conference Centre is seeking a qualified candidate for the position of Housekeeping Supervisor. The Housekeeping Supervisor will be responsible for overseeing the daily operations of the housekeeping department.


  • Assigns team members their duties and inspects work for conformance to prescribed standards
  • Maintains clear effective communication and coordination between housekeeping and other departments
  • Schedule deep cleaning projects and window cleaning where necessary
  • Schedule cleaning for reception areas, public restrooms, entrances, and hallways
  • Schedule the cleaning of all meeting rooms after a completed function
  • Maintain adequate records of inventory for all housekeeping related supplies to ensure the smooth operation of the hotel
  • Investigate concerns regarding housekeeping service and equipment’s and takes corrective action
  • Advises reception on the rooms ready for occupancy
  • Review laundry SOP periodically to ensure the latest trends are adhered to
  • Attend to any guest complaints and take service recovery measures if required
  • Submit requests for repair and periodic maintenance of cleaning equipment
  • Regular inspecting that rooms are made and cleaned as per SOP
  • Responsible for cleanliness and appearance of the entire Lodge public areas
  • Developing and utilizing checklists for regular cleaning and upkeep.


  • Diploma in Hotel Management
  • Work experience as a Housekeeping Supervisor or similar role
  • Excellent organizational and team management skills
    Flexibility to work various shifts, including evenings and weekends