Lusaka Legacy Hilltop Retreat and Conference Centre
Lusaka Legacy Hilltop Retreat and Conference Centre is seeking a qualified candidate for the position of Housekeeping Supervisor. The Housekeeping Supervisor will be responsible for overseeing the daily operations of the housekeeping department.
Duties:
- Assigns team members their duties and inspects work for conformance to prescribed standards
- Maintains clear effective communication and coordination between housekeeping and other departments
- Schedule deep cleaning projects and window cleaning where necessary
- Schedule cleaning for reception areas, public restrooms, entrances, and hallways
- Schedule the cleaning of all meeting rooms after a completed function
- Maintain adequate records of inventory for all housekeeping related supplies to ensure the smooth operation of the hotel
- Investigate concerns regarding housekeeping service and equipment’s and takes corrective action
- Advises reception on the rooms ready for occupancy
- Review laundry SOP periodically to ensure the latest trends are adhered to
- Attend to any guest complaints and take service recovery measures if required
- Submit requests for repair and periodic maintenance of cleaning equipment
- Regular inspecting that rooms are made and cleaned as per SOP
- Responsible for cleanliness and appearance of the entire Lodge public areas
- Developing and utilizing checklists for regular cleaning and upkeep.
Requirements:
- Diploma in Hotel Management
- Work experience as a Housekeeping Supervisor or similar role
- Excellent organizational and team management skills
Flexibility to work various shifts, including evenings and weekends