Territory Manager

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

Mac Staffing Solutions Limited

General Summary

To plan and manage the operations for a group of Fuel outlets. Responsible for the service standards, safety and site profitability of the Fuel stations.  Manage and coordinate uniform policies in reporting and day-to-day operations across all jurisdictions.

Major Responsibilities

  • Train site staff on Operation standards and ensure all sites adhere to the same on a consistent basis.
  • Asset register for station to be maintained and accounted for on timely basis (cc with finance department). All forecourt items to be accounted for at any given time.
  • Ensure forecourts and other customer facing areas are kept in good and clean condition
  • Work with the site managers to acquire new customers and handle customer complaints. Plan regular customer visit and interact with fleet customer to strengthen business relationship.
  • Carry out periodic audits and surprise visits to assess the operating standards. Draw out and follow up on an action plan to fill in the gaps.
  • Draw out the Business Plan for each site and work with the team to break the targets at Shift/Individual levels.
  • Ensure daily checklist is done and ensure all concerns/points raised from the last visit are attended to in the next visit. Ensure this is done on timely basis, and day-to-day operations run smoothly.
  • Coach the site manager on effective management of the stations. Implement consequence management in event of non-performance
  • Staff to comply to a strict dress code policy at all times when on duty.
  • Conduct staff meetings on a monthly time with stations – agenda driven on grievances, ideas to improve the sales, what are the customers saying/requesting, how can we improve our offerings to the best.
  • Look to improve customer services from back office (Timely Statement/ invoicing/ action on queries, etc) and at forecourt (Window Cleaning, Cross selling services etc.)
  • Ensure all operational reports to be agreed and sent on a timely basis to the management.
  • Forecourt automation – all hardware and site layouts to be uniform across all stations. Uniform input and uniform output.
  • Understand reports for stations and take corrective and strategic decision making for the stations with the team
  • Create reports frequently to better understand performance of each station, set goals for each station and the team (start with basic reports on fuel variance and sales and lubricant sales)
  • Ensure the best customer experience is given to the customers at all times. Constant training and assessment on customer service is paramount

Special Skill/Competencies

  • Minimum 4 years of post-qualification
  • Executing and achieving budgets and monitoring progress
  • Management of teams and external parties
  • Strong systems knowledge and plugging loopholes in the business,
  • Works on Business Development for the organisation
  • Good understanding of Retail Fundamentals. Not necessary from the same industry.
  • Strong understanding of implementing ERP softwares to help streamline and tighten controls
  • Proficiency in the operational regulatory and compliance requirements of the industry.

Education and Experience

  • The Job holder must have an accredited degree or be a Graduate with at least 9 years post qualification operational experience.

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