Customer Care Executive

Job Title: Customer Care Executive

Department: Sales and Marketing
Reports to: Country Sales Manager (Administrative)
Senior Sales Executives (Operations)

Key Responsibilities:

• Regular communication with listed customers
• Prospecting for new customers and updating LIT Sales
• Receiving and attending/escalating customer inquiries / queries / Complaints / Compliments
• Documenting all customer inquiries / queries / Complaints / Compliments.
• Soliciting for van sales preorders
• Creation of weekly Route & Travel Plans for van sales
• Coordinating between Customers & Van Sales Executives during operations.
• Sales data analysis and Reconciliation Reports
• Daily and weekly van sales performance reports
• Reception Duties
• Receiving of items from Suppliers and dispatching supplied items to other stations.
• Other assigned duties.

Qualifications and Skills:

• Diploma or Certificate in insurance with an added advantage in Sales and Marketing.
• Member of the Zambia Institute of marketing
• Excellent listening skills uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
• Good typing speed and computer skills, particularly with regard to Microsoft office applications good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.

Key Competencies:

• Leadership and team management
• Analytical thinking and problem-solving
• Effective communication and interpersonal skills
• Time management and organization
• Knowledge of health and safety standards

Should you be interested in applying for these roles, please submit your detailed CV to [email protected]. The subject of your email should read: Application: Customer Care Executive, respectively.

Closing date for applications: Sunday 9 March 2025.

Applicants may be required to complete pre-employment checks (qualification, credit, security, background, and medical assessments) as part of the recruitment process where applicable.

Mansa Sugar limited is an equal opportunity employer and strongly advises both males and females to apply.
Should you not hear from us within 4 weeks after the closing date, please accept that your application was unsuccessful.