Multiple Positions

  • Contract
  • Lusaka, Zambia
  • Applications have closed
  • Salary: TBA

Marshlands Pleasure Resort T/A Comfort Lodge

MULTIPLE POSITIONS

ABOUT MARSHLANDS PLEASURE RESORT T/A COMFORT LODGE

This lodge features outdoor events like kitchen parties, weddings, birthday parties etc, a restaurant/matebeto, conference facility and a poolside bar. Free English breakfast, free WiFi in public areas, and free self-parking are also provided. Additionally, dry cleaning, and a garden are onsite. All individually decorated rooms feature private yards. For a bit of entertainment, LCD TVs come with satellite channels, and guests can also appreciate conveniences like refrigerators and electric kettles.

Comfort Lodge offers air-conditioned accommodations with complimentary toiletries. Housekeeping is provided daily. Hold your corporate functions such as conferences, workshops, etc.

LODGE MANAGER

JOB PURPOSE

Oversees the Lodge operations by managing other members of staff preparation, coordinating the affairs of the entire lodge including the front office, rooms, restaurant, bar and other operations. Provide training to members of staff drawing work schedules for staff.

RESPONSIBILITIES

Operations
Sales/Business Development
Human resource management
SKILLS AND QUALIFICATIONS

Full grade 12 certificate
A minimum of a Diploma in Hotel management
A degree will be an added advantage in any business-related field.
Must be computer literate

WORK EXPERIENCE

Minimum of 5 years at managerial level in a reputable organization in the Hospitality industry is a MUST.
Should be very familiar with the labour laws and the laws relating to the Hospitality industry.
Must be very familiar with the marketing system in this industry.
Must be very competent in organizing the conferences /workshops and other related events.
Must have excellent supervisory skills
Must be very familiar with housekeeping rules and regulations
ATTRIBUTES

Ability to work with minimum supervision
Must be a game-changer.
Must be a trainer of staff.
Ability to work for long hours when required.

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HEAD CHEF

JOB PURPOSE:

Oversees the restaurant’s kitchen by managing other members of the food preparation team, deciding what dishes to serve and adjusting orders to meet guests’ requests. Chooses ingredients and designs a menu based on the seasonal availability of food items. Creates unique dishes that inspire guests to come back again and again to see what is new in the restaurant.

RESPONSIBILITIES:

Coordinate and direct all food preparation, from prep through service
Monitor the quality of all food and beverages
Track, record, and maintain inventory stock including foods, beverages, and kitchen supplies
Direct and design and plating/presentation techniques for all dishes
Create new recipes and design overall menu, including specials
Work efficiently to resolve any problems that arise in the kitchen
Research and implement new culinary trends
Employs food safety best practices and makes sure that all kitchen staff members do the same
Experiments to come up with new specialties that will draw more clients into the restaurant
Coaches chefs and other members of the kitchen staff, so they perform at their best
Determines how much food to order and maintains an appropriate supply at the restaurant
Keeps up with trends in cooking and the restaurant business to ensure that guests have a positive experience
Works quickly and accurately during busy periods
Takes direction and works with the restaurant’s administrative team

SKILLS AND QUALIFICATIONS:

5 Years’ Experience
Diploma/Degree in Culinary science /Hospitality or related filed
Great Communication Skills
Works Quickly, Physical Stamina, Creative Flair, Flexible Schedule, Strong Communication, Organizational Skills, Team Mentality and Leadership Skills

WORK EXPERIENCE

Minimum of 5 years in a reputable organization in the Hospitality industry is a MUST.
Should be very familiar with the various dishes in Hospitality industry.
Must be very competent in organizing the restaurant.
Must have excellent supervisory skills

ATTRIBUTES

Must be able to work under minimum supervision, work independently and have good interpersonal and people management skill.
Must be a team player
Must be able to achieve targets under minimum supervision

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PASTRY CHEF

JOB PURPOSE:

Oversees the restaurant’s kitchen by managing other members of the food preparation team. The pastry Chef to prepare a variety of desserts, pastries or other sweet goods. Your skill in baking high quality treats should be matched by your creativity to develop new amazing tastes and recipes.

RESPONSIBILITIES:

Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes
Create new and exciting desserts to renew our menus and engage the interest of customers
Decorate pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting
Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget
Check quality of material and condition of equipment and devices used for cooking
Guide and motivate pastry assistants and bakers to work more efficiently
Identify staffing needs and help recruit and train personnel
Maintain a lean and orderly cooking station and adhere to health and safety standards

QUALIFICATION

3-5 Years’ experience as Pastry Chef, baker or relevant role
Diploma/Certificate in Food production
Great attention to detail and creativity
Organizing and leadership skills
Willingness to replenish professional knowledge
In depth knowledge of sanitation principles, food preparation and baking techniques and nutrition
Working knowledge of baking with ingredient limitations (pastries that are gluten free, sugarless etc.)
Certificate in culinary arts, pastry-making, baking or relevant field

EXPERIENCE

Minimum of 3 years in a reputable organization in the Hospitality industry is a MUST.
Should be very familiar with the various dishes in Hospitality industry.
Must be very competent in organizing the restaurant.

ATTRIBUTES

Must be able to work under minimum supervision, work independently and have good interpersonal and people management skill.
Must be a team player
Must be able to achieve targets under minimum supervision

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WAITER & WAITRESS (3)

JOB PURPOSE:

The Waiter/Waitress will take orders and serve food and beverages to customers in our restaurant. Always aware of customer satisfaction to deliver the perfect service experience. Ensure high quality of food and beverages to customers. Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment. Guests must feel welcome, comfortable and well attended to at all times

RESPONSIBILITIES:

Provide the perfect service experience for every customer/guest
Ensure the customer feels important and welcome in the restaurant
Ensure hot food is hot and cold food is cold
Adhere to timing standards for products and services
Look for ways to consolidate service and increase table turns
Present menu, answer questions and make suggestions regarding food and beverage
Serve the Customer/Guest in an accommodating manner
Must know all food offered
Apply positive suggestive sales approach to guide Guests
Maintain table cleanliness
Looks for ways to avoid waste and limit costs
Assist in keeping the restaurant clean and safe
Deliver food and beverages to any table as needed

QUALIFICATION:

Must be able to work in fast paced environment
Must be creative
Must be able work with minimal supervision
Must be a team leader
Must have clear written and verbal communication skills
Must have the physical abilities to carry out the functions of the job description
Must be able to responsibly handle cash transactions
Must be able to consolidate and coordinate needs for all tables within their station
Must be able to carry food and beverages
Must be able to work in a team environment
High school diploma or equivalent; college degree preferred
At least one-year experience as a food server within a restaurant, hotel, or conference center operation
Any related customer service/oriented experience will be considered
Ability to comprehend and communicate in fluent English

EXPERIENCE

Minimum of 3 years of work in a reputable organization in the Hospitality industry is a MUST.
Must be fluent in English.

ATTRIBUTES

Must be able to work under minimum supervision, work independently and have good interpersonal and people management skill.
Must be a team player
Must be able to achieve targets under minimum supervision

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RECEIPTIONIST

JOB PURPOSE;

The receptionist will take welcome customers to the lodge and attend to the customers’ business needs. Always aware of customer satisfaction to deliver the perfect service experience. Ensure high quality of service to customers. Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment. Guests must feel welcome, comfortable and well attended to at all times

RESPONSIBILITIES

Attending to all walk-in clients
Raising of invoices and sales orders
Handling of Cash and handover to accounts daily
Prepare daily reports as required
Perform daily Lodge and record such calls
Keeping the reception area clean and well presentable
Receiving and forwarding incoming calls
Ensure that logs books of parcel, complaints, staff movements are always up to date
Ensure that customer complaints are attended to by the relevant people.
Ensuring customer policies are adhered to.

QUALIFICATIONS

Must have a Diploma in office Management, Diploma in Marketing or Business Management or Equivalent with 2 years working experience in a related field.
Must be computer Literate in MS Office, Excel.
Must have a clear criminal and credit record.

EXPERIENCE

Minimum of 3 years of work in a reputable organization in the Hospitality industry is a MUST.
Must be fluent in English.

ATTRIBUTES

Must be able to work under minimum supervision, work independently and have good interpersonal and people management skill.
Must be a team player
Must be able to achieve targets under minimum supervision

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ROOM ATTENDANT

JOB PURPOSE;

The room attendant will ensure that the rooms are properly cleaned for the safety of the customers. Ensure high quality of service to customers.

RESPONSIBILITIES

Clean clients bedrooms and bathrooms
Dispose of waste accordingly
Change and replenish linen, towels and guests amenities in line with the company guideline
Report any damaged items in the rooms to the supervisor
Manage guests requests
Make sure that rooms are kept clean at all time

QUALIFICATIONS

Must have a Certificate in hospitality with 2 years working experience in a related field.
Must possess needed skills for the job

EXPERIENCE

Minimum of 2 years of work in a reputable organization in the Hospitality industry is a MUST.
Must be neaty.

ATTRIBUTES

Must be able to work under minimum supervision, work independently and have good interpersonal and people management skill.
Must be a team player
Must be able to achieve targets under minimum supervision

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BAR ATTENDANT

JOB PURPOSE;

The Bar Attendant will manage the affairs of the bar. He/ She will be responsible for the following specific duties among other things; sales, stock control, attending to customers, helping in acquisition of stock.

QUALIFICATION:

Full Grade Twelve (12) Certificate with minimum of Credit in English and Mathematics.
Certificate in Food and Beverage or equivalent.
Knowledge in point of sale (POS)
Two years’ work experience in Hospitality Industry

RESPONSILITIES

Managing bar sales
Maintaining bar stock and records

EXPERIENCE

Minimum of 2 years of work in a reputable organization in the Hospitality industry is a MUST.
Must be neat.

ATTRIBUTES

Must be able to work under minimum supervision, work independently and have good interpersonal and people management skill.
Must be a team player
Must be able to achieve targets under minimum supervision

Marshlands Pleasure Resort T/A Comfort Lodge is an Equal Opportunity Employer and if you meet the requirements of the position, please address your application letter to: The Manager, Marshlands Pleasure Resort T/A Comfort Lodge, Plot 09 Great East Road, e-mail your application letter with your CV to: [email protected] before 30th December, 2020