Trainee Loan Officer x5

  • Full Time
  • Lusaka, Zambia
  • Applications have closed
  • Salary: 00000

Website Mighty Finance Solution

JOB DESCRIPTION

JOB TITLE: LOAN OFFICER

REPORTS TO: BRANCH SUPERVISOR

1. JOB PURPOSE

  • To provide customers with one stop short term loan facilities achieved through an in – depth knowledge of Mighty Finance Solution’s products, services and operating procedures.
  • To ensure a high level of customer service and convenience by efficient and flexible use of front office resources.
  • Selecting, analyzing and training clients
  • To sell and cross – sell Mighty Finance Solution’s products in order to achieve a high level of customer retention and attraction of new customers.
  • Manage relationships with existing clients and looking for new clients
  • Detailing/Explaining the loan products to new and existing clients.
  • Attending to customer inquiries at all times.
  • Ensuring customer visits on a weekly basis.
  • Providing timely customer feedback to management.
  • Enforcing and maintaining loan repayment collection.
  • Conducting market research (analyze competitors, efficiency of sales strategies, etc.)
  • Maintaining quality service by establishing and enforcing organization standards.

2. PRINCIPAL ACCOUNTABILITIES

  • Processing of loan applications to qualifying customers within the agreed turnaround time with particular and detailed attention to credit and other risks like fraudulent applications and money laundering
  • Ensure that client records are captured correctly in the system and are perfectly filed.
  • Accurate and speedy disbursement of cash to customers.
  • Actively contribute towards branch weekly targets in terms of sales and marketing, disbursements, collections and arrears management.
  • Provide regular feedback to branch management on competitor activity through analysis of competition in the MFI industry.
  • Punctually attend any gatherings and meetings as instructed by branch management for networking and business development purposes.
  • Fluent in English, both written and spoken.
  • Fluent in any other local language.
  • Able to work outdoor in the field.
  • Able to pay attention to detail
  • Valid driver’s license (but not mandatory)
  • Aggressive selling and cross – selling of Prime Four products and services.
  • Attend to customer inquiries, queries, complaints and any duties assigned by your superior.

How to apply:

Please send your curriculum vitae and cover letter ONLY, detailing why you qualify for the position and salary expectation to: [email protected]