Analyst Business Intelligence and Reporting


The key responsibilities for this role include but not limited to the following:

  • Provides robust Intelligence and business analytics to support Mobile Money commercial strategy;
  • Monitors and forecasts revenues and other KPIs to ensure that the business has clear visibility of how each revenue line/KPI is performing against budget;
  • Supports MTN Zambia to improve data analytics competences and performs deep dive MoMo analytics to understand consumer usage behaviours;
  • Supports MoMo to conduct the business planning cycle;
  • Manages and resolves escalations that have impact on critical path of service delivery;
  • Escalates issues that will result in significant time, scope, employee/customer or cost impact if not resolved;
  • Manages and provides solutions to issues that require formal resolution;
  • Develops new KPIs to better track performance;
  • Leverages international best practices and adapts to suit MTN environment;
  • Applies market research in an optimal way to add as much value as possible to other areas of the business;
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage;
  • Encourages continuous service improvements;
  • Proactively seeks information on business issues, particularly outside the Products and Services function which may impact on the commercial department;
  • Supports to develop business case for new products and services and provides detailed product revenue and subscriber forecast;
  • Conducts post implementation reviews of product/ services and proposes actions to improve performance;
  • Ability to try out new BI tools or analytics techniques to find better ways of analysing data.

Candidate Requirements

  • Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
  • A degree in Statistics, Data Science, Computer Science, or related discipline;
  • Management Information Systems (MIS) or Business Intelligence experience of 2 years or more in the relevant sector/ industry;
  • Competencies in Pricing analytics and implementation, Business case development, Data mining and analytics among others;
  • Strong understanding of statistical analysis techniques;
  • Ability to communicate complex information effectively in report form;
  • Familiarity with common software tools used for big data analysis. These include SQL databases, SAS, Python and others;
  • Strong computer literacy, including proficiency in using spreadsheets and dashboards;
  • Ability to work both independently and as part of a team;

Women are strongly encouraged to apply!

Hand delivered or posted applications will not be accepted.

Note: that only shortlisted candidates will be contacted.

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