IT Support Engineer


The key responsibilities for this role include but are not limited to the following:

  • Develops, deploys and evolves solutions that fall outside the scope of Managed Service Partners;
  • Ensures Operational Level Agreement/ Service Level Agreement adherence by managed service partners;
  • Ensures availability and reliability of systems through Operation and Maintenance interventions, execution of service management processes and performance of continuous improvement;
  • Supports delivery of Projects and Demands as needed;
  • Interface between Business teams and Vendor Support teams;
  • Interface with Group Technology teams to support the MTN Mobile Money technology strategy;
  • Interface with External Partners to ensure optimal operation of integrations.

Candidate Requirements

  • Grade 12 certificate with 5 credits or better, of which English and Mathematics are a must;
  • Bachelor’s degree in computer science, Software Engineering or related field;
  • At least 2 years’ experience in application support, application development, system administration or BI/Data mining roles;
  • Demonstratable SQL & NoSQL database power user skills;
  • Demonstratable coding skills;
  • Demonstratable Linux/Unix power user skills;
  • Working knowledge of software/enterprise architecture;
  • Certification in Technology Service Management (e.g. ITIL, CoBIT etc).

Women are strongly encouraged to apply.

Hand delivered or posted applications will not be accepted.

Note: that only shortlisted candidates will be contacted.

To apply for this job please visit

* Legitimate employers do not ask for payment. Find out more at safe job search tips.