Customer Service Support

  • Full Time
  • Zambia
  • 000 ZMW / Month

MTN (Zambia) Limited


  • Responds to walk in customer needs and problems relating to sim cards or phones or any other service complaint;
  • Provides features on the sim cards;
  • Deactivates/reactivates stolen or recovered sim cards;
  • Provides, creates and maintains numbers for prepaid walk in customers;
  • Replaces/ maintains numbers for prepaid walk in customers;
  • Acquires and maintains complete knowledge concerning the company’s range of products and services and applies that knowledge in relation to customer’s requirements and problems;
  • Maintains up to date literature on MTN products, sales, aids and price list;
  • Stays abreast of developments in areas of expertise.


  • Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
  • Diploma in Sales & Marketing or equivalent;
  • Understanding of various converging technologies;
  • Understanding of various corporate requirements;
  • Computer literacy.

Women are strongly encouraged to apply

Hand delivered applications will not be accepted and closing date for accepting applications is 9th September 2022.

Note: that only shortlisted candidates will be contacted.

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