MTN (Zambia) Limited
Responsibilities
- Develops and implements the medium to long-term strategy for Customer Value Management proposals and ensures alignment of the initiatives undertaken in line with the group strategy and mandate;
- Analyses customer base trends and highlights areas of the business that needs to be developed further to increase customer usage, revenue and retention;
- Analyses customer base revenue and usage to determine upsell and cross sell value propositions;
- Owns the development and implementation of the CVM programs and projects, ensuring localized nuances specific to the region are adequately factored in;
- Leads campaign design, production, test, roll-out, assessing commercial return and evaluation;
- Monitors and ensures all local CVM campaigns are reliably executed in systems and other customer touch points;
- Translates business requirements and CVM strategy into data related insights;
- Analyses customer base trends and highlights areas of the business that need to be developed further to increase customer usage, revenue and retention;
- Constructs, implements / fine-tunes methods, processes / systems to enhance effectiveness / meet OpCo goals;
- Provides monthly reporting on impact both financially and operationally CVM Management programs;
- Manages the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits;
- In line with Group guidelines prepare the detailed Monthly BTL Plans to be followed by the Campaign Management team. Report progress, risks, and issues to be acted upon.
Candidate Requirements
- Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
- Degree IT or any related discipline;
- Relevant post graduate qualification is an advantage;
- A minimum of 4 to 6 years’ total experience in a similar position with at least 2 years in a managerial role;
- Experience in Fintech, banking or Financial Services is preferred;
- Experience in developing and deploying CVM campaigns in the Telecom/Financial/Consumer industry;
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.
Women are strongly encouraged to apply
Hand delivered applications will not be accepted and closing date for accepting applications is 9th September 2022.
Please note that only shortlisted candidates will be contacted.