Senior Manager: Consumer Segments and Products

  • Full Time
  • Zambia
  • 000 / Month
  • Applications have closed

MTN (Zambia) Limited


  • Manages the data, digital and device portfolio and leads the development of cutting-edge data and digital propositions to maximize budget sales targets by implementation of the MTN Zambia strategy in consumer segments;
  • Defines MTN Zambia overall device growth framework and data & digital strategy and align it to MTN Zambia’s strategy, mission and vision;
  • Identifies areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and acts accordingly;
  • Considers future consequences of actions on the viability of the Business discussing the current environment and how this will impact MTN as a Business both now and in the future;
  • Compiles the Proposition Development Roadmap and articulates with segment the proposition development needs, requirements and implementation;
  • Manages respective data and digital propositions and designs and implements action plans to drive take up, usage and profit;
  • Drives differentiation and growth through the development and management of innovative digital propositions;
  • Together with Sales and Distribution and segment managers, predict future opportunities in terms of digital propositions and innovations based on a segmented approach;
  • Liaises with technical areas and suppliers and propose development of propositions and features;
  • Reports on results, including compilation of periodical activity, budget compliance and feedback reports;
  • Introduces differentiators into the industry;
  • Manages propositions and projects quality and ensure delivery of internal clients and end-user requirements;
  • Defines and ensures compliance with adequate processes and systems for timeous delivery and quality of projects, including relevant propositions and projects’ documentation;
  • Provides oversight leadership to Global Connect resources towards achieving roaming and international KPIs;
  • Develops and maintains a strategy for handsets and other hardware (e.g. data cards), in close coordination with Sales, Segment Managers and Brand and Communication;
  • To lead testing and selection of devices;
  • To drive smartphone penetration in conjunction with Sales & Distribution;
  • Defines and program-manages delivery of technical specifications for devices, following segment managers, product managers, Sales and brand guidelines which concerns user experiences;
  • Forecasts, plans and develops budgets that provide MTN with return on investment, and seeks OPCO approval thereof.


  • Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
  • A degree in Social Science/Science, or related discipline and Masters is advantageous;
  • Minimum of 7 years work experience;
  • Worked across diverse cultures and geographies advantageous;
  • Competencies in proposition development & management, Business case development and analytics among others;
  • Experience in rolling out devices (OEM or MNO) is highly required;
  • Membership affiliation with relevant body.

Women are strongly encouraged to apply

Hand delivered applications will not be accepted and closing date for accepting applications is 27th September 2022.

Note: that only shortlisted candidates will be contacted.

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