Manager Demand Management

  • Full Time
  • Lusaka, Zambia
  • 000 / Month
  • Applications have closed


  • Delivers products and services using the MTN Demand Management methodology, learning and iterating frequently;
  • Leads the collaborative, dynamic planning process;
  • Ensures deliveries are properly sequenced based on business priority, dependencies, and team capacity;
  • Responsible for the formulation, maintenance and implementation of communication and release/deployment plans for all product releases;
  • Analyzes business requests to determine the best approach to creating successful resolution delivery solutions/projects effectively and efficiently;
  • Performs business and functional analysis activities (e.g. documenting functional requirements) for projects as required;
  • Oversees a delivery portfolio that addresses business and technical needs, achieving ‘On Time’ and ‘On Budget’ targets and customer scope and quality targets;
  • Works with the Product Management function of the business to define the roadmap for any given product and translate this into user stories and requirements;
  • Ensures that standards and best practices are published, maintained, and enforced;
  • Ensures that all customer expectations have been met through delivery of products and services;
  • Manages respective disciplines throughout the life cycle; identifies areas for improvements, simplification, and rationalization; ensures applications are maintained and serviced;
  • Monitors Demand Management delivery performance metrics, measures, and Key Performance Indicators (KPI) to ensure quality and operational efficiency and effectiveness;
  • Monitors performance domain Service Level Agreement’s (SLAs), and inputs into / participates in service reviews with the business;
  • Articulates IT services and ensures services meet client needs and value expectations, while educating the rest of the IT team on client needs
  • Analyzes business problems and key issues and develops strategic business analytic implementation plans (‘road map’).

Candidate Requirements

  • BSc Degree in IT/Software Engineering or related discipline;
  • ITIL Certification, Certification in Project Management (PMP, CAPM, PRINCE2) will be an added advantage;
  • 5+ years’ experience in customer-facing positions and IT experience with a variety of technologies supporting the full software development life cycle, including analysis, design, development, installation, support and modification;
  • A strong knowledge and background of the QA/Testing domain;
  • Must have the ability to manage competing priorities and thrive in a fast-paced environment;
  • Advanced analytical, problem solving, and conceptual skills along with a track record of successfully working as part of a team that organizes, plans, and executes large-scale projects from concept to implementation;

Women are strongly encouraged to apply.

Hand delivered or posted applications will not be accepted.

Note that only shortlisted candidates will be contacted.

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