Front Office / Reception Manager

Website NEW FAIRMOUNT HOTEL

Situated at the heart of Livingstone, New Fairmount Hotel & Casi

Qualification, Experience and Competencies:

  • Bachelor’s Degree and/or a Higher Diploma in Business / Management related subject.
  • Minimum of 2 years Managerial experience ideally in hospitality.

Job Specification

To ensure that visitors and clients are received in an excellent and professional manner and that all reception areas always operate a high-quality service.

  • To supervise the professional greeting of clients and visitors, to the highest standards.
  • To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
  • Recruitment, induction and training of receptionists and meeting room co-ordinators
  • Appraisals and performance management of staff, including monthly meetings.
  • Leading, monitoring, motivating and inspiring the team; providing guidance and support
  • Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Service
  • On-going development of skills and knowledge for the FOH team.
  • Produce, manage and operate the reception rota.
  • Manage the implementation for any change or upgrade in software systems.
  • Monitor budget and produce weekly/monthly reporting where applicable
  • Supervise the co-ordination of VIP Functions and events.

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