Assistant Site Manager

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

Nu Metro Cinema

POSITION: Assistant Manager

REPORTING TO: Cinema Manager at the relevant Cinema Site

CORE PURPOSE OF JOB

To support the Cinema Manager in the profitable and effective operation of the cinema. You will deputise for the Cinema Manager when required and take full accountability for duty managing the cinema on your shifts. Ensure that all policies and procedures are followed correctly relating to operations, stock, HR and Marketing. Ensure that customers are consistently provided with the highest standard of service. This position is also a Key holder position and responsible for opening and closing of the site as per a shift roster.

MAIN RESPONSIBILITIES

FINANCIAL

Understand the financial implications on the business, devise plans and act accordingly
Manage controllable expenditure and all factors affecting the profitable performance of the
cinema.

HUMAN RESOURCES

Manage, train, develop and motivate staff according to standard company policies and
employment laws.
Compile and submit relevant reports and monthly payroll documentation timeously.
Manage rostering and process leave documentation and attendance registers daily.
Management of employee files at site level ensuring that they are up to date at all times

MARKETING

Manage the execution of all events at the Cinema.
Identify, maximize and drive sales opportunities from ticket sales, vouchers and F&B promotions
Ensure that all national campaigns are implemented at site level
Responsible for site specific regional marketing campaigns with the assistance from the
Marketing team.
Work with Centre Management Marketing to activate in-mall Marketing campaigns
Ensure all Cinema POS is displayed correctly throughout the cinema (Film Posters, Catering
POS, Directional Signage)

STOCK MANAGEMENT

Management of the entire stock control function for the site including ordering, maintaining
and controlling stock movements within the site
Ensure that FIFO principle and all standard policies and procedures are adhered to
Perform weekly stock counts plus any other stock counts that are necessary
Perform all administrative tasks relating to the stock control and housekeeping functions

CUSTOMER SERVICE

Manage selling and customer service activities and employee competence in these areas, so
as to optimise and sustain sales performance, profitability and consistent customer
satisfaction.
Deal with customer complaints promptly and efficiently and investigate causes of customer
complaints up to resolving the matter.

OPERATIONS (FILM & TECHNICAL)

Responsible for Content Management to ensure the highest quality of film viewing is
delivered at all times (projection, sound maintenance, house lighting, etc.)
Liaise and manage any external contractors conducting work of a technical nature
Maintain and build knowledge of current and forthcoming film product, promotions and
trends

FACILITIES MANAGEMENT

Manage health and safety, security and emergency systems and ensure employee and
customer awareness according to relevant company policy and relevant law.
Ensure Health and Safety Regulations and relevant standard operating procedures are
adhered to.

CASH MANAGEMENT

Monitor and control daily procedures regarding cashier cash-ups, variances, and apply
relevant to disciplinary procedures when necessary.
Perform all administration related to cash receipts and other payment forms, including
regular monitoring of takings, cash drops and completion and submission of relevant
documents.
Ensure that all preparations are completed prior to shift commencement and customer
interactions.
Opening of cashier sessions and completion of relevant documentation.
Issuing of floats and change and closing of cashier sessions and cashing up.
Performing regular monitoring and spot checking of takings.
Ongoing monitoring of behind-the–counter activities and spot-checks.
Banking administration and end-of-day reports.

PERSONAL SPECIFICATION

SKILLS AND ATTRIBUTES

Strong problem solving skills and pro-active structured approach to resolve all issues
Excellent interpersonal skills and ability to establish and maintain good relationships
Strong verbal and written communication
Proven organizational skills and business acumen
Self-confidence
Ability to endure a deadline driven environment consistently.

EDUCATION & KNOWLEDGE:

Diploma in Hospitality Management or Business Management preferred with some management experience.

A degree will be advantageous.
Proficiency in MS Word, Outlook and Excel, and other standard office procedures and
equipment
Willing to work long hours including weekends and Public Holidays
Knowledge of the movie industry and a passion for film will be beneficial.

Note that only hospitality related qualifications will be considered and ladies are highly encourage.

Own transport is an added advantage.


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