Operations Manager

  • Full Time
  • Lusaka

Website TopStar Communications Company Limited

becoming a media company with international influence

Note: You are required to mark the job title and work place in the application email or we’ll neglect it directly.

Work Place: Lusaka

Responsibilities

  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize quality reporting and minimizing risk.
  • Taking adequate measures for maintaining balance between the sales, customer service & back end operations within budgetary norms.
  • Ensuring customer satisfaction by achieving delivery & service quality norms.
  • Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum cost.
  • Process re-engineering to reduce costs/defects & increase satisfaction.
  • Designing various procedures to meet agreed turnaround times, accuracy levels, security aspects and quality levels.
  • Call outs to the customers to check their level of satisfaction and based on their feedback suggest changes on repeated problems thereby improving the Quality across the platform.
  • Improve the operational systems, processes and policies in support of organizations mission — specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Manage and increase the effectiveness and efficiency of Operation System, through improvements to each function as well as coordination and communication between support and business functions.
  • Drive initiatives in the management team and organization that contribute to long-term operational excellence.
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Plan the human resources capital to optimize the efficiency by organizing recruitment and placement as required. Supervise and coach employees on a daily basis.
  • Ensure national safety legislation and company safety rules implementation, ensure employees to comply with safety regulation and work procedure, and take full responsible for the shift;
  • Be responsible for performance appraisal and training program for employees.

 

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Requirements

  • Bachelor Degree, MBA is preferred.
  • At least 5 years experience in Operations, 3 years managerial experience and some experience in business hall management, communications, home appliance or commercial super chain industries.
  • Strong background and work experience in Customer Service.
  • Excellent computer skills and proficient in excel, word, outlook.
  • Excellent communication skills both verbal and written.
  • Knowledge and experience in organizational effectiveness and operations management implementing best practices.
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • Budget development and oversight experience.
  • A demonstrated commitment to high professional ethical standards and a diverse workplace.
  • Excels at operating in a fast paced, community environment.
  • Excellent people manager, open to direction and commitment to get the job done.
  • Ability to challenge and debate issues of importance to the organization.
  • Ability to look at situations from several points of view.
  • Persuasive with details and facts.
  • Delegate responsibilities effectively.
  • High comfort level working in a diverse environment.

To apply for this job email your details to hr@topstar.co.zm

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