Community and Clinical Services Integration Coordinator (C&CSIC) – x5


Pact Overview

At the heart of Pact is the promise of a better tomorrow.  The promise of a healthy life.  Of a decent livelihood. Of sustainable natural resources that benefit communities.  Now more than ever in its 42 -year history, Pact is helping millions of people who are poor and marginalized discover and build their own solutions and take ownership over their future.

Pact enables systemic solutions that allow those who are poor and marginalized to earn a dignified living, be healthy, and take part in the benefits that nature provides. Pact accomplishes this by strengthening local capacity, forging effective governance systems, and transforming markets into a force for development.

Department Overview

Pact seeks highly qualified and accomplished individuals for the United States Agency for International Development (USAID)/PEPFAR-funded Zambia Integrated Health HIV Activity – (ZIHA) Project. The five-year project which will be led by Pact in partnership with Center for Infectious Disease Research in Zambia, Circles of Hope, Mothers2Mothers, Copper Rose Zambia, Zambia Network of Young People Living with HIV – and a US small business, Viamo. Integrated Health will improve health outcomes of Zambians through equitable access to high-quality health services in the areas of client-centered HIV, Tuberculosis; Maternal; Newborn and Child Health, Family Planning and Reproductive Health. It will reduce mortality, morbidity, and HIV transmission for sub-populations in Northwestern, Copperbelt, and Central Provinces. Pact will work closely with the Zambian Ministry of Health to attain the country’s goal of reaching HIV epidemic control (95-95-95) by 2030. The activity will be delivered through three main components namely:

  1. Increase coverage of comprehensive and person-centered HIV, TB/HIV, FP/RH, MNCH prevention, diagnosis, care, treatment and support services in both communities and health facilities.
  2. Increase utilization of community and facility-based quality and person-centered integrated HIV, TB/HIV, FP/RH, MNCH services; and
  3. Increase capacities of Provincial and District Health Offices to improve quality and sustain Direct Service Delivery of integrated HIV, TB/HIV, FP/RH, and MNCH during and beyond the life of the activity

Position purpose

Pact seeks an experienced Community and Clinical Services Integration Coordinator for the USAID Zambia Integrated Health Activity, a $120M contract to support the USAID and PEPFAR objectives of 95/95/95. The position will be based in selected districts and will play a critical role in integrating community and facility-level services including supervision of community-based volunteer (CBV) cadres delivering HIV, TB/HIV, MNCH, and FP/RH integrated community services and engagement at facility and community levels. They will also provide technical leadership and manage the implementation of strategic social and behavior change (SBC) interventions at individual, household, community, and health facility levels to increase uptake and adherence to integrated HIV, TB, MNCH and FP services and health-seeking behaviors. The Community and Clinical Services Integration Coordinator will lead strategies to promote personal agency and community engagement around health interventions and sustain demand for services.

Key Responsibilities

  • Provide leadership at the district, facility, and community level in the Implementation of Advocacy, Social Mobilization and Communication (ASCM), Risk Communication and Community Engagement (RCCE) and Community integrated HIV services.
  • Implement innovative and low-cost SBC / RCCE models and solutions that aim to increase personal agency and improve care-seeking behaviors, including implementation of effective social listening mechanisms at the community level.
  • Implement innovative and low-cost effective community engagement approaches.
  • Work with the religious, traditional, and all relevant key stakeholders including MOH health promotions and community health unit to plan community mobilization activities that generate demand for health services and help people adopt safer healthy behaviors.
  • Work with DHO and facility teams to recruit volunteers with appropriate skill sets for the USAID Zambia Integrated Health Activity.
  • Conduct capacity building, training, mentorship, and support to the volunteers and ensure the provision of high-quality, client-centered HIV, TB/HIV, MNCH, and FP/RH services, products, and information is integrated into target facilities and communities’ catchment areas.
  • Coordinate CBVs to ensure that clients’ treatment and adherence are sustained, and retention rates are above 90 percent.
  • Day-to-day supervision of volunteers and setting of daily/weekly/monthly targets, trouble shooting and timely resolution of any gaps to ensure that targets are met.
  • Facilitate the provision of logistics including tools, equipment, and materials to volunteers to carry out facility and community outreach integrated activities.
  • Support in designing, implementing, and overseeing activities to create demand for integrated HIV, TB/HIV, MNCH, and FP including cervical cancer screening and referral services in the community, and ensure that key community stakeholders and structures are mapped and involved in advocacy and community engagement activities.
  • Support CBVs in tracking patients and ensuring that treatment schedules and testing regimens (e.g. VL, EID) are adhered to, including linking patients to access appropriate integrated services that are critical for their own health, as well as services to prevent HIV transmission to uninfected sex partner(s) and children.
  • Support CBVs to implement high-yield strategies such as index testing, Partner Notification Services (PNS), and Sexual Network Strategy (SNS).
  • Support CBVs to ensure adolescent/youth-friendly, mental health and HIV services are available at the facilities and in the communities.
  • Ensure that the rules of confidentiality are adequately enforced in all Services.
  • Work with the Strategic Information Assistant (SIA) and facility staff at facility level to conduct triangulation of client data in registers i.e. ensure clients are linked to appropriate services and are receiving services as per schedule.
  • Assemble, organize, and submit data on priority interventions ensuring that all records are kept up to date.
  • Work with facility staff, volunteers, and key stakeholders to implement and monitor the execution of campaigns to address low-performing indicators ensuring that HIV, TB/HIV, MNCH, and FP services are integrated where appropriate.
  • Support mainstreaming of mental health and gender activities among the target program population as part of the integration health package.
  • Conduct regular review meetings with the facility staff and volunteers and ensure quality improvement plans are developed with appropriate interventions identified and implemented to address any gaps identified.
  • Timely facilitation of monthly CBV stipends with accurate supporting documents
  • Facilitate the development of monthly plans, and budgets and ensure timely implementation.
  • Use community-led tools to monitor the implementation of SBC activities and all aspects of demand creation and mobilization as well as delivery of community service activities in the target communities ensuring that SBC objectives, targets, and deliverables are achieved on time.
  • Contribute to the documentation of best practices, lessons learned, and human interest/success stories including project activity reports.

Qualifications and Competences

  • Bachelor’s degree or diploma in Nursing or Clinical Medicine from an accredited university with 2 to 3 years relevant experience
  • Bachelor’s degree or diploma in Public Health, Social Work, Development Studies, or Psychosocial Counseling with 2 to 4 years relevant experience at facility level in HIV, TB, MNCH, and or FP demand creation and service provision.
  • Demonstrated competencies in developing and implementing SBC activities and community engagement processes for demand generation and uptake of HIV, TB, MCNH, and/or FP services in large-scale, complex, international development assistance programs, preferably with USAID and PEPFAR-funded programs.
  • Training in psycho-social counseling and a Certificate in HIV Prevention, Treatment, Care and Support is a MUST.
  • Demonstrated experience in capacity building/training using participatory tools including use of community led monitoring tools.
  • Demonstrated experience in supervision, mentorship, and coaching of volunteers to provide quality integrated services.
  • Computer proficiency in Word, Excel, and PowerPoint and the internet required.
  • Demonstrated skills in problem-solving and consensus-building. mature, innovative, and a self-starter who can work with minimum supervision.
  • Demonstrated ability to work in complex environments, and work with and between different stakeholders.
  • Ability to develop and maintain strong relationships with relevant stakeholders.
  • Strong professional written and oral communication skills in English and ability to communicate in the local language of the given community.

Instructions On How To Apply:

If you believe you are the ideal person we are looking for, please submit your application letter and a Curriculum Vitae online via email describing why you are the right candidate for this position detailing your experience and three (3) professional referees from your previous and current place of employment. Please send the application through Email: [email protected] and indicate the position title & Location you are applying for in the subject line. Only the applications sent by email will be reviewed.

The deadline for receiving applications is 4th June 2024. Only Shortlisted candidates will be contacted.

Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, citizenship status, genetic information, matriculation, family responsibilities, personal appearance, credit information, tobacco use (except in the workplace), membership in an employee organization, or other protected classifications or non-merit factors.

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