Prime Four Inv. Ltd
JOB DESCRIPTION
JOB TITLE : LOAN OFFICER
REPORTS TO : BRANCH SUPERVISOR
1. JOB PURPOSE
1.1 To provide customers with one stop short term loan facilities achieved through an in – depth knowledge of the Prime Four’s products, services and operating procedures.
1.2 To ensure a high level of customer service and convenience by efficient and flexible use of front office resources.
1.3 To sell and cross – sell Prime Four’s products in order to achieve a high level of customer retention and attraction of new customers.
2. PRINCIPAL ACCOUNTABILITIES
2.1 Processing of loan applications to qualifying customers within the agreed turnaround time with particular and detailed attention to credit and other risks like fraudulent applications.
2.2 Ensure that client records are captured correctly in the system and are perfectly filed.
2.3 Accurate and speedy disbursement of cash to customers.
2.4 Actively contribute towards branch weekly targets in terms of sales and marketing, disbursements, collections and arrears management.
2.5 Provide regular feedback to branch management on competitor activity through analysis of competition in the MFI industry.
2.6 Punctually attend any gatherings and meetings as instructed by branch management for networking and business development purposes.
2.7 Aggressive selling and cross – selling of Prime Four products and services.
2.8 Ensure front office and customer areas are well maintained to promote security, efficient and professional service delivery and enhance image of the company.
2.9 Ensure that brochures / leaflets products are displayed in prominent positions where customers can see them.
2.10 Monitor stationery consumption in the banking hall / workstations and replenish stocks as necessary to avoid shortages.
2.11 Attend to customer enquiries, queries, complaints and any duties assigned by your superior.