Customer Service Care Agent


Are you a friendly and customer-oriented individual with excellent communication skills? We are currently seeking highly motivated Call Center Agents to join our dynamic team!


  • Collaborate with cross-functional teams to ensure swift issue resolution and customer satisfaction.
  • Maintain detailed and accurate records of customer interactions within our systems.
  • Familiarity with CRM software or contact centre systems is a plus.
  • Engage in a collaborative work culture that encourages teamwork, innovation, and mutual support among colleagues.
  • Excellent verbal and written communication skills
  • Ability to remain calm and composed in high-pressure situations.
  • Strong problem-solving skills and attention to detail.
  • Excellent time management skills
  • Team player
  • Excellent conflict resolution skills
  • Ability to multi-task


  • Diploma or equivalent in any Social Science program
  • Fluent in Tonga and Lozi and any other local language
  • Previous experience in customer service or call center environment is a plus.
  • Grade 12 is a must
  • Computer and internet usage literacy is a must

Interested candidates are encouraged to submit their updated Curriculum Vitae via email on [email protected] Please indicate “Call Center Agent Application” in the subject line.

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