Private
40 Roomed Lodge and events place in Chilanga.
A 40 roomed lodge & Events Venue in Chilanga is looking for an Executive Housekeeper. The Executive Housekeeper will manage the housekeeping department, implement and monitor systems and conditions that provide guests and operations with outstanding service. Liaise with all appropriate internal and external parties, always demonstrating service excellence and a positive guest experience.
Responsibilities:
- Ensure that all company policies, procedures & SOPs are adhered to
- Ensure effective communication with all stakeholders
- Prepare & submit budgets
- Plan, direct & control the department, roster staff
- Supervise staff effectively
- Identify training needs & implement training when required
- Ensure that rooms are cleaned efficiently & quickly in order to maximise room occupancy
- Ensure that VIP rooms receive the designated extras
- Ensure an adequate supply of clean linen & in a good condition
- Ensure that public areas are serviced & cleaned daily
- Responsible for master keys
- Assist in supervising activities of department personnel, as well as co-ordination with other operating departments
- Makes daily checks on rooms & other facilities to ensure company standards have been met
- Assist in receiving, storing & control of department supplies, equipment, linen & uniforms
- Performance appraisals / reviews
- Prepare Room Attendants work duty lists & distribute master keys, ensuring that keys are returned at end of every shift
- Maintains excellent & courteous relationships with guest
- Report any maintenance defects to the Maintenance Department
- Maintain highest standard of hygiene within the property
- Any other adhoc duties that may be required
Requirements:
- Matric Certificate & Relevant tertiary diploma
- At least 3 years’ experience as a housekeeping manager
- The ability to convey clear instructions to colleagues while being mindful of tight operational deadlines.
- Ability to focus intently on ensuring consistent high-quality personalised service
- Competent working knowledge of Word and Excel, Outlook and other Hotel Management Systems
- Efficient time management skills
- Keen attention to detail with excellent follow-through capabilities
- Diplomatic and able to deal with people at all levels with confidence and ease, friendly and welcoming disposition.
- Able to remain calm and maintain professional outlook, even when under pressure.
