
Puma Energy Zambia Plc
Puma Energy is a leading global energy business which supplies, stores and distributes petroleum products in 48 countries across six continents. Founded in 1997, Puma Energy has its headquarters in Singapore and Geneva and employs over 8,000 people globally with regional hubs in South Africa, Puerto Rico, Australia and Estonia and have recently setup a Global Delivery Center in Mumbai, India.
Puma Energy has a network of 100 storage terminals, more than 3,000 retail sites, and a presence at over 80 airports. Our mission is to energize communities to help drive growth and prosperity by sustainably serving our customers’ needs in high potential countries around the world
Main Purpose
Responsible for the overall day-to-day management of the retail service station. Responsible for stock management, validation of daily station and provide effective customer service to Retail. Market analysis, maintaining retail records and producing analyzing reports. Managing the Forecourt Staff.
Knowledge Skills And Abilities, Key Responsibilities
Forecourt Sales
- Provide Effective customer service: ensure customers receive quality service in line with puma retail standards.
- Meet monthly sales targets as communicated by Retail Rales Manager
Ensure that all safety procedures are complied with by Staff and customers on the Forecourt. - Monitor customer buying trends and relate these to sales volume performance versus budget.
- Maintain prepaid customer accounts ensuring they are not overdrawn.
Identifying opportunities for new prepaid account holders KYC all prepaid customers in line with Puma Standards. - Customers Complaint Management: Be the first point of contact to receive and resolve customer complaints and queries.
Sell the Puma Energy Zambia eFuel offerings.
Cash Management
- Reconcile stock movement by meters versus dips and ensure all stock movements are supported by: cash received, visa receipts, coupons, puma card sales.
- Reconcile cash received from attendants versus sales and have cash shortages deducted from attendants salaries. All shortages must be reported to Territory Manager.
- Ensure cash is deposited on a daily basis, and deposit slips sent to head office for reconciliation.
- Ensure there is an adequate petty cash float to allow purchase of fuel for the running of the generator.
Inventory Management
- Ensure that stock takes are done for Lubricants, LPG and Fuels at each shift change, and any loss or gain explained.
- Ensure that the site does not run dry i.e. putting into consideration the re-order quantity and lead time for delivery.
- Report abnormal losses timeously to the Territory Manager
Ensuring trucks are offloaded at the site in line with Puma standards and procedures. - Place timely orders through Business Support Team
Manage inventory of the available equipment (cards, terminals, SIM, battery, etc.)
Maintenance
- Ensure all equipment for use is compliant with Puma standards as well as local regulation.
- Ensure equipment is kept clean and stored securely.
- Report malfunctioning meters and other site equipment to the Territory Manager.
- Manage the status of all eFuel equipment on sites.
- Keep site clean ensuring all spillages, litter, are dealt with in line with Puma standards and procedures.
- Conduct and document regular integrity checks of all inventory measuring equipment i.e. meters, dipping equipment, etc.
Supervision
- Ensure all Site Staff comply with puma policy/regulations.
- Conduct regular performance appraisals of Site Staff.
- Ensure Site Staff report on time and are dressed in proper PPE.
- Enforce Puma Core Values on site i.e., Safety, Intergrity & Customer Focus
- Manage shifts to ensure night shifts and day shifts are distributed fairly.
Reporting of Site & Customer Data
- The Station Manager will be required to share the following reports:
Daily stock reconciliations explaining all variances. - File Maker daily shift recon
- LPG/Lubricant daily recons
- Send Daily fuel and lubricant sales for invoicing in NAVISION.
Prepare ad hoc reports as requested.
Requirements:
Education
- Degree qualification in Business, Finance or Engineering field is preferred.
Experience:
- Previous experience in finance, sales or business development.
- A minimum of 5 years of experience in an FMCG industry. Oil industry experience is preferred.
Skills:
- Very Strong analytical skills
- Interpersonal skills
- Conflict Resolution
- Proactive
- Comfortable working with multiple IT systems – MS Office.
- Commercial awareness / acumen
Competencies:
- Ability to identify and develop business opportunities that current and future organizational competence can fulfill to generate new profitable business.
- Ability to drive business value through the effective marketing and sales of existing and new offerings to customers and stakeholders.
- Ability to build and maintain ethical and trusting relationships, networks or contacts with people who are, or may be, potentially helpful in achieving work-related goals.
- Ability to build lasting engaging relationships with colleagues, superiors, clients, employees and other key stakeholders. Establish and maintain effective relationships with customers and gain their trust and respect.
- Always acts with customers in mind
- Ability to meet the needs of internal and external customers within business service levels and profitability requirements.
Able to pursue everything with energy and drive and adapts easily to change. - Able to set and communicate high standards of performance in alignment with business goals and measures.
- Ability to and hold team members, business units and stakeholders accountable for actions and results and manage expectations, performance and consequences.
- Ability to communicate and ensure adherence to performance targets and measures to meet applicable corporate governance and legislative requirements. Ability to identify, measure the potential impact of and manage organizational risk.
To apply for this position, please submit your CV and relevant qualifications as a single PDF document to [email protected]
Kindly indicate your preferred location in the subject line of the email.
To apply for this job email your details to pumaenergyzm.hr@pumaenergy.com