Quality Assurance/Quality Improvement Specialist (QA/QI)

University of Maryland Zambia

Job Title: Quality Assurance/Quality Improvement Specialist (QA/QI)

Location: Lusaka with some travel


Provide technical assistance and mentorship to supported district and health facility staff together with the University of Maryland field office QA/QI staff in the following:

  • Participation in the provincial QA/QI activities
  • The development of district and facility annual quality management and quality improvement plans
  • The promotion of evidence based decision-making for service delivery improvement through the enhancement of data demand, utilization and service performance tracking
  • On a quarterly basis visit districts and selected facilities to strengthen the implementation of QA/QI interventions
  • Provide direction and support to University of Maryland QA/QI staff in the implementation of the QA/QI activities to districts and facilities including the following:
    • Planning evidence-based technical assistance visits by monitoring program and patient level outcomes and presenting findings to University of Maryland project staff
    • Reviewing technical support visits and providing feedback to project staff
  • Maintains thorough documentation of outcomes of QA/QI implementation and shares results when requested to the University of Maryland staff and at other platforms
  • Maintains thorough documentation of deliverables of University of Maryland QA/QI staff and provides regular feedback to the QA/QI staff
  • Provides QA/QI support to staff in the different service areas supported by the University of Maryland
  • Represents the University of Maryland at the national QA/QI Technical Working Group and at donor led platforms


  • Bachelor’s degree in a health-related field, an added advantage
  • Three (3) years’ experience HIV Care and Treatment
  • Experience in QA/QI is an added advantage
  • Knowledge in Microsoft software and other data analysis packages as an added advantage

Please send application letter and CV including contact details, including three references to [email protected] Ensure that you mention www.gozambiajobs.com as the source of this job advert.

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