Website RDG COLLECTIVE LTD
RDG’s vision is to empower the future by facilitating economic and social development through access to clean energy systems, appliances, and financial inclusion.
Founded in April 2018, RDG was born with the sole ambition to ‘Empower the Future’. How? By providing affordable access to life changing clean energy systems and appliances. With the cost of these products remaining prohibitively high for almost all off-grid households, RDG provides its products on a PAY-AS-YOU-GO (PAYG) basis. This enables the customer to spread their payments over an extended period, rather than paying cash up front. By eliminating this ‘barrier’, households across Zambia can access RDG products such as Refrigerators, Solar Water Pumps, Smartphones and Solar Home systems (SHS) to improve and empower their lives. Households that were previously forgotten, are now on the frontier of an exciting new market opportunity.
RDG team has grown from five employees to forty full time, all driven by the challenge of continuous innovation and the passion of serving and empowering off grid customers. We recognize our team as a long-term competitive advantage and strive to build an entrepreneurial environment that enables them to think above and beyond set goals. The company believes in talent acquisition and undertake regular continuous training and leadership development programmes. The team participates in various work activities that brings about healthy relations and improves productivity.
RDG is committed to providing an equal, secure, and enabling work environment for all stakeholders, a place of work that is gender sensitive with fair treatment and recognizes the role of men and women as equal players with equal access to opportunities in the workplace. We do not discriminate based on race, colour, religions, ethnicity, and gender identity.
Position: Solar Technician (1)
Job Location: Lusaka
Reporting to: Operations Manager
Job description
The Solar Technician will oversee project development, technical assistance, troubleshooting and solving problems reported in the field by customers regarding their solar kit/system (battery, torch, radio, lamps, PV panel, etc.). You will train the sales agents and other technicians in charge of customer installations on the operation and installation of the products. You will also be responsible for the technical after-sales service, being the main contact for customers to aid and advice on the solar kit/system and its use. We expect you to complement your technical and aftersales skills with project management abilities. You will also broadly oversee all Solar Home System projects throughout its execution to ensure success and facilitate the standards of scope, budget, and timeline.
Tasks and activities
- Troubleshoot solar system components and identify problems.
- Be the main contact for technical problems in the field.
- Perform testing, troubleshooting and repair of electrical systems and solar equipment.
- Provide remote/on-site assistance and support
- Train customers and installers and advise customers on the proper operation of their equipment.
- Document and prepare required reports on work performed and components used.
- Assist product management teams in defining and improving the customer experience.
- Regularly train sales agents to understand technical and sales aspects of Solar PV.
Qualification/Profile
Preferably female candidates.
- Bachelor’s degree/diploma in electrical, electronic, or solar engineering.
- Demonstrated knowledge of electrical measurement and troubleshooting tools (Multimeter and Oscilloscope) AC-DC power supplies, electronic components, inverters, DC-DC converters, and transformers.
- Experience in repairing electronic devices: cell phones or other devices with printed circuit boards (PCB).
- Affinity to sustainability and is willing to learn the benefits of renewable energy.
- Willing to travel within Zambia for 40% of the working hours.
- Proficiency in basic computer software and online platforms (Word, Excel, Dropbox, Outlook/Email).
- Basic knowledge of PC serial communication, microcontrollers, and firmware loading.
- Good interpersonal, communication and customer service skills. Teamwork and leadership come easy to you when you must take ownership of tasks.
- Written and oral proficiency in English is a must.
Addition to compensation and statutory benefits
- Career Growth in a dynamic, fast growing PAYG industry
- Opportunity to work in an environment that embrace innovation.
Availability of specified leadership Training and Development programs for succession plan