Relationship Analyst

  • Full Time
  • Lusaka, Zambia
  • Applications have closed
  • Salary:

FNB

Purpose

Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship.

Experience and Qualifications

  • Matriculation plus a 12 month or longer qualification.
  • An appropriate business degree.
  • Banking Certification.

Responsibilities

  • Leads generation.
  • Relationship management.
  • Engage with the customers in a professional way as specified in the service standards
  • Ensure customers’ needs and expectations are understood
  • Process the customers’ requests in an efficient and caring way
  • Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
  • Build and maintain enduring and rewarding relationships with customers
  • Ensure Banks Brand values are practiced
  • Provide customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell)
  • Provide the customers with all information required to make an informed decision
  • Execute activities within risk and compliance requirements Achieve competence against all key result areas required.

Closing date: 18 Jan 2019

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