Website Reprographix
Job Purpose
Manages service department team members, including customer service interactions, reports and repairs. Provides the highest level of customer service with a sales- minded attitude while developing lasting customer relationships.
Duties
- Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out.
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
- Assist with or performs administrative tasks
- Develops working knowledge of industry regulations, restrictions and laws, and ensures service department adheres to all regulations.
- Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
- Resolves service desk problems and improves current service desk methods to increase productivity and customer service
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is curried out effectively, correctly and thoroughly
- Oversees team members performing inspections, preparing reports and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work.
Skills and Qualifications
- Previous Service Experience, Comprehensive Industrial Knowledge, Management Experience, Strong customer- facing skills, strong written and verbal communication, self-motivated, trouble shooting, creative problem solving, Degree in Business or Administration.
Application Instructions:
Send your CV, cover letter to [email protected]