Rosebel Garden Lodge
CONCIERGE (x1)
JOB PURPOSE
This function serves as a primary point of contact for walk in customers/guests, online bookings, incoming calls and requests, assisting guests with making reservations, arranging transportation and addressing other types of special requests. Under the supervision of the General Manager, the following are among the job Key Responsibilities:
- Greeting guests/ customers
- Addressing customer/guests complaints
- Taking messages
- Managing mail, deliveries and luggage
- Assisting with basic administrative/ reception or secretarial duties
- Arranging logistics both internally and externally even upon request
- Create holiday packages in affiliation to the lodge.
- Exercise initiative and bring ideas that prove beneficial for management and guests/customers
QUALIFICATIONS
- At least an Advanced Certificate in Hospitality Management or related field.
- Grade 12 Credit or above mandatory in Mathematics and English with any three subjects
- Minimum of one (1) year working experience in hospitality and customer service. Experience in Hotel Management is an added advantage.
- Demonstrated customer service, complaint handling and resolution skills.
- Good Interpersonal and communication skills (multiple languages are an added advantage).
CORE JOB COMPETENCIES
- Problem solving skills
- Multi tasking
- Organization skills
- Food safety and house keeping training
- Positive attitude and initiative
HOUSEKEEPING STAFF (x1)
JOB PURPOSE
This function is responsible for efficient and orderly management of cleaning, servicing and repairing of guest rooms. Under the supervision of the General Manager, the following are among the job Key Responsibilities:
- Keeping facilities and common areas clean and maintained
- Vacuuming, sweeping and mopping floors
- Cleaning and stocking restrooms
- Notifying managers of necessary repairs
- Collecting and disposing of trash
- Assisting guests when necessary
- Submit inventory reports
QUALIFICATIONS
- At least an Advanced Certificate in Hospitality Management or related field.
- Grade 12 Credit or above mandatory in Mathematics and English with any three subjects
- Minimum of one (1) year working experience in hospitality and customer service. Experience in Hotel Management or any housekeeping related field is an added advantage.
- General tidiness and good personal presentation.
CORE JOB COMPETENCIES
- Good time management skills
- Multi tasking
- Organization skills
- Food safety and house keeping training
- Positive attitude
- Ability to lift at least 25 pounds (11.3kg)
- Handle basic maintenance and cleaning
- Work well under minimum supervision
APPLICATION PROCEDURE
All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent via email to [email protected] no later than 23rd Sept,2022.
Kindly note that you MUST attach copies of your NRC, Grade 12 and tertiary qualifications along with the cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered.
ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.