Customer Service Assistant

Website SBEITY COMPUTER

CUSTOMER SERVICE ASSISTANT.

We are currently looking for someone to take up the position of a customer service Assistant in our Company.

Duties Include;

  • Handling all incoming customer queries and questions
  • Providing the appropriate service and information to client
  • Referring problematic issues that they cannot solve to management
  • Resolving customer complaints and issuing refunds as needed
  • Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
  • Providing quotations and checking product availability
  • Handling payment transactions
  • Adhering to a company’s policies and procedures at all times when assisting customers

Skills

  • The ability to actively listen to customers so they can adequately gauge and address their needs.
  • Excellent verbal communication skills to clearly share and relay information.
  • Computer literacy, including knowledge of relevant software packages, such as CRM systems.
  • The ability to remain calm and polite when dealing with complaints or challenging clients.
  • Strong problem-solving skills to determine the best possible solutions for client issues.
  • Good command of the English language.
  • Presentable appearance and good hygiene in customer-facing environment.

Qualification

  • A grade 12 certificate
  • A diploma in Sales and Marketing
  • Not less than 3 years’ experience in customer service.

Those interested in this position can send their CV only to [email protected] .Deadline for receiving applications will be Thursday,4th of August, 2022 close of business. No Application will be accepted after the closing date.

To apply for this job email your details to sales@sbeitycomputer.co.zm


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