Senior Social Welfare Officer (Grievances Management) Consultancy

  • Consultancy
  • Lusaka, Zambia
  • Applications have closed
  • Salary: -


Senior Social Welfare Officer (Grievances Management) Consultancy (11 Months), Lusaka Zambia

Job no: 533931
Position type: Consultancy
Location: Zambia
Division/Equivalent: Nairobi Regn’l(ESARO)
School/Unit: Zambia
Department/Office: Lusaka, Zambia
Categories: Social and Economic Policy, Consultancy

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Social Protection …

The UNICEF Programme of Cooperation with the Government of the Republic of Zambia (GRZ) is designed to address and mitigate the threat of poverty the country’s children face, while responding to the needs with interventions addressing the multiple causative factors.

To find out more about UNICEF’s work in Zambia, please visit

How can you make a difference?

The main purpose of this consultancy is to provide technical oversight and backstopping for the implementation and roll-out of the SCT Grievance Mechanism and the C-ECT grievance mechanism

The main objective is to ensure MCDSS HQ level leadership and management of the roll-out of the GM for the SCT as well as in emergency contexts.

Please see Detailed TOR for more information on the tasks and deliverables, here Download File ToRs Senior Social Welfare Officer Grievance Management Consultancy.pdf

To qualify as an advocate for every child you will have…

  • A Minimum of a bachelor’s degree in one of the following or related fields required: Human Development, Social Work, Social Policy, or related fields.

Three years of relevant professional work experience actively managing projects which would include management of a social protection, Cash Transfers, Complaints Mechanism, or other social service-based projects, either with government or Non-Governmental Organizations. IT knowledge would be an added advantage.


  • Three years of experience with managing social protection or comparable projects, preferably in a public sector environment.
  • Experience in working with Government, Monitoring and reporting, Training and workshop facilitation and collaboration with private sector.
  • Demonstrated ability to effectively collaborate with counterparts with different technical and sectoral backgrounds;
  • Excellent ability to effectively communicate highly complex issues in a language that non-technical audiences can understand. This includes project descriptions, presentations, proposals, journal articles, reports, etc.
  • Fluency in written and spoken English.
  • Familiarity with the background and rationale for Social Cash Transfer Scheme is desirable.
  • Experience in managing grievance/complaints mechanisms is desirable.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

View our competency framework at

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

Important Note: Offers of employment or job openings with requests for payment or fees should be treated with extreme caution, viewed as potentially fraudulent and reported immediately.