Lodge Supervisor

  • Full Time
  • Kitwe, Zambia
  • 2,500 ZMK ZMW / YEAR
  • Applications have closed

Serene Gardens Limited

Serene Gardens Kitwe

Lodge Supervisor

Our Lodge on the Copper belt is looking for a Lodge Supervisor who is energetic, service-oriented individual who will be responsible for overseeing the day-to-day operations of our 9 rooms Lodge, Bar and Restaurant. The lodge supervisor will ensure that guest expectations are exceeded and a consistently high standard of customer service and cleanliness is maintained.

Duties:

  • Lead, supervise, co-ordinate and monitor all service staff
  • Assign and review the work of all staff
  • Lead, train and coach new staff in job duties, safety procedures and lodge policies
  • Create shift schedules and co-ordinate activities with other departments
  • Greet and welcome guests, provide lodge orientation
  • Evaluate performance of staff and provide feedback to manager
  • Resolve customer complaints and other work-related problems
  • Assist the Lodge Manager with planning and inventory control
  • Perform weekly grocery and supply runs
  • Ensure smooth operation of the lodge
  • Other duties as assigned

Requirements:

  • Must have completed high school
  • Must have full knowledge on food and beverage
  • Must have some experience in the hotel industry
  • Must have some experience in supervising or managing staff
  • Must be able to work under minimum supervision
  • Must be able to speak, read and write in English
  • Excellent organizational, communication, and interpersonal skills
  • Excellent problem solving, decision making, job task planning and organizing
  • Must have a valid driver’s license
  • Must be available to work a variety of shifts including split, evenings, weekends and holidays

If you have the required abilities and are passionate about hospitality, send us your C.V & Qualifications in PDF format to the email: [email protected] and CC to [email protected]


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