Website Shakespeare Court
Shakespeare Serviced Apartments
An established Hospitality Organisation located near Crossroads, Kabulonga, Lusaka, Zambia seeks the services of a well qualified Senior Receptionist Administrator.
Supervise your fellow receptionists
Lead the team on site when management are off duty
Perform your own administrative duties to a high standard under your own motivation
Provide administrative support to the team
Running our online booking system
Check in/out guests courteously and efficiently
Process all payments
Handle guest complaints with diplomacy
Deal with reservation calls
Follow up on enquiries
THE IDEAL CANDIDATE
Professional attitude and appearance
Proactive and Innovative
Good team working skills
Excellent oral and written skills
Ability to multitask
Good computer knowledge specifically pertaining to Hotel Bookings/ Property Management Software
Accurate mathematical calculations
Must be willing to work weekends, public holidays and shifts
QUALIFICATIONS AND EXPERIENCE
Must have grade 12
Must have Hospitality and Front Office experience in a similar role
Tertiary Hospitality Qualification would be an advantage, but is not essential
International experience would be a particular advantage, but is not essential
You must have 3 or more years work experience
To apply: send an email with the header:
e.g. Jane Banda.
Copy the questions into an email and answer the following questions only. There should be NO introduction and NO sign off. If you ignore this request you are unlikely to get the job.
1 Why do you want to work at our organisation and what is it about this role that attracts you? Answer in 220-250 words.
2 What relevant skills and experience do you have that means you will excel in this role? Answer in 220-250 words.
3 Describe a situation where you were leading a team and people were performing below standard. What did you do to encourage the team to improve the work standard? Answer in 220-250 words.
4 Describe a situation where you were dealing with a dissatisfied customer. What did you do to resolve the situation? Answer in 220-250 words.
5 Describe your ethical and/or religious approach to life, money and work. Answer in 220-250 words.
6 Please list the Hospitality / Hotel booking systems and software you have worked with during your career
7 What area of the city do you live in, how will you get to and from work and how much will it cost you per day?
Please attach only 1 document, your CV, which should have the file name
‘Your name CV’.
e.g. Jane Banda CV