Reservations/Booking Agent x1

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

Website Shamba Travel and Tours

Join our team as a reservations or bookings agent!

We are seeking a motivated and detail-oriented individual to assist in managing bookings and reservations for our growing business. As a reservation’s agent, you will be responsible for answering customer inquiries, processing bookings, and handling any cancellations or changes to reservations.

Job Duties:

  • Responding to customer inquiries via phone, email, and online chat
  • Processing bookings and reservations accurately and efficiently
  • confirming payments
  • assisting with service marketing
  • maintaining records and reports
  • coordinating with related departments
  • Providing excellent customer service to ensure customer satisfaction and resolving customer issues
  • Managing cancellations, changes, and refunds as needed
  • Maintaining accurate records of bookings and reservations
  • Staying informed about products and services
  • you may be required to travel out of town on duty


  • Prior experience in customer service or hospitality industry preference
  • Excellent communication and interpersonal skills
  • Strong attention to detail and accuracy
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Knowledge of reservation systems and basic computer skills

If you are looking for a rewarding career in the hospitality industry and enjoy working with customers, then we want to hear from you! Apply now to join our team as a reservations agent and help us provide exceptional service to our customers.

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