Website Shamba Travel and Tours
Join our team as a reservations or bookings agent!
We are seeking a motivated and detail-oriented individual to assist in managing bookings and reservations for our growing business. As a reservation’s agent, you will be responsible for answering customer inquiries, processing bookings, and handling any cancellations or changes to reservations.
Job Duties:
- Responding to customer inquiries via phone, email, and online chat
- Processing bookings and reservations accurately and efficiently
- confirming payments
- assisting with service marketing
- maintaining records and reports
- coordinating with related departments
- Providing excellent customer service to ensure customer satisfaction and resolving customer issues
- Managing cancellations, changes, and refunds as needed
- Maintaining accurate records of bookings and reservations
- Staying informed about products and services
- you may be required to travel out of town on duty
Qualifications:
- Prior experience in customer service or hospitality industry preference
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Knowledge of reservation systems and basic computer skills
If you are looking for a rewarding career in the hospitality industry and enjoy working with customers, then we want to hear from you! Apply now to join our team as a reservations agent and help us provide exceptional service to our customers.