WASH Services Delivery Coordinator

Website SNV Netherlands Development Organisation

Company Description

Background Information:

SNV is a non-profit international development organisation established in the Netherlands in 1965. For over 50 years, SNV has been at the forefront of development, helping to build local capacity and empower local families and communities to break the cycle of poverty. We are present on the ground in 24 developing countries in Africa, Asia, Middle East and South America and operate in Agrifood systems, Renewable Energy, and Water. Our 1,200+ advisors in the field come from a variety of cultural and technical backgrounds, and the vast majority are nationals of the countries where we work.

Established in Zambia in 1965, SNV is one of Zambia’s leading INGOs and works with locally based development partners including national and local government, civil society organisations and businesses to develop the capacities of local communities and alleviate poverty.  For more information, please refer to our website: www.snv.org.

Project background

The Rural WASH Project

SNV Zambia is implementing the USAID Expanding Water and Sanitation Project in rural areas of 4 provinces (Northern, Muchinga, Western, Southern) and targeting multiple stakeholders, including Water and Sanitation Utilities, Local Authorities, private actors and Civil Society organisations. It seeks to professionalize and promote accountability for WASH services in Zambia, paying particular attention to the needs of women and girls, and other vulnerable groups.

In 5 years, the project aims to deliver access to safe water to 633,900 people, provide sanitation services to 500,000 people, reflect effective partnerships with the private sector and Government partners, and improve capacity for 150 organizations.
Job Description

WASH Services Delivery Coordinator Position Summary

The WASH Services Delivery Coordinator will be based in Kasama, Northern Province and is expected to lead all WASH Service delivery project activities, under the supervision of the Provincial Coordinator, whilst also reporting to the Project Manager.

The purpose of the position is to ensure the timely and appropriate co-design, implementation and monitoring of the activities related with WASH Service provision in coordination with the other project components, in view of the achievement of the project objectives. Specific scope of work is the following:

  • Based on evidence, support the identification of the best entry points for water and sanitation service provision.
  • Assist with the establishment of models for the delegation of WASH service delivery to different types of providers, including facilitating agreement negotiations and the set up of key performance indicators.
  • Support local service providers to accurately collect data and update data systems.
  • Provide capacity building to WASH service providers, including on construction (oversight), quality assurance, monitoring of functionality, operations and maintenance and relevant management skills (e.g. business plans).
  • Facilitate informed choice processes for institutional and community decision making on the best WASH solutions for different needs and contexts, also factoring climate change adaptation, and inclusive and pro-poor solutions.
  • Consistently monitor and support necessary improvements on WASH service provision in such a way that demand is adequately, efficiently and timely met, against minimum service quality standards and in response to accountability mechanisms.
  • Assist with increased coordination between key WASH stakeholders overseeing and/or delivering service provision, including preparing and delivering meetings and workshops and facilitating multi-stakeholder platforms.
  • Furthermore, the WASH Services Delivery Coordinator is expected to:
  • Consistently monitor and critically assess progress, pro-actively providing input to adjust/improve the outcomes whenever relevant.
  • Actively contribute to project’s evaluation and learning activities.
  • Ensure the project’s visibility and profiling in line with its branding guidelines.
  • Comply with SNV’s administrative and financial procedures for project planning, implementation, reporting, monitoring and evaluation.
  • Comply with SNV’s Code of Conduct


  1. Advanced degree in a related field (e.g. civil, environmental or public health engineering or related)
  2. At least 7 years of experience working in the WASH sector in Zambia
    Demonstrated knowledge of rural WASH challenges preferably in the Northern and Muchinga Provinces context.
  3. Sound understanding of the technical aspects underlying high quality WASH service provision.
  4. Knowledge of different technological solutions for different needs and contexts, and ability to tailor them for vulnerable groups (women, people with disabilities, lowest wealth quintiles).
  5. Expertise in strengthening the capacities of WASH service providers at different levels, both hard (technical) and soft (management) skills; ability to use different approaches for different target audiences.
  6. Experience in facilitating results driven partnerships framed by key performance indicators and cost-recovery parameters; and in identifying and addressing bottlenecks constraining efficient service provision.
  7. Experience in timely managing, delivering and monitoring WASH related activities, including facilitating meetings at multiple levels and preparing/delivering trainings and workshops.
  8. Advanced communication and negotiation skills with different types of stakeholders, from Commercial Utilities to local masons, pump menders, community-based organizations and private businesses.
  9. Ability to work independently and with the team.
  10. Good organizing skills and interpersonal skills.
  11. Initiative and creative in solving problems.
  12. Ability to communicate in Bemba. Knowledge of Namwanga is valued.
  13. Good computer skills (Ms. Word, Ms. Excel, Ms. Power Point, Internet and Outlook).

Additional information

Duty station: Kasama, with regular travelling to other project locations (Mpika, Chinsali, Nakonde, Lunte and Mungwi)

Contract duration: 1 year contract with the possibility of extension for the duration of the project .

Job opening is conditional to approval from project donor

For more information on SNV please refer to our website: www.snvworld.org

Working at SNV

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